Part-time Member Service Representative I
About The Position
The Member Service Representative I processes member transactions efficiently and accurately while building long-term relationships through Member Service Standards. The role partners with Financial Service Representatives to support the credit union’s service objective of providing solutions that improve members’ financial lives, and helps educate members about products and services. The representative provides courteous, professional service, responds to member inquiries, researches and resolves issues, and identifies suspected fraudulent or irregular activity. The role also supports branch operations, audits, digital banking adoption, required training, credit union and community events, and other assigned duties. Travel is required as needed.
Requirements
- High school diploma or equivalent, or prior related experience.
- Good communication skills.
- Attention to detail.
- Computer aptitude.
- Professional appearance.
- Ability to work flexible hours.
Responsibilities
- Process member transactions, including deposits, withdrawals, loan payments, and cash advances; verify cash, endorsements, and documentation.
- Balance transactions daily, complete proving reports, and maintain accurate cash drawer reconciliation.
- Respond to member inquiries, research and resolve issues, and provide courteous, professional service.
- Identify and report suspected fraudulent or irregular activity in accordance with credit union policies.
- Build member relationships through meaningful conversations, questions, solution recommendations, and referrals of potential business to Financial Service Representatives.
- Educate members about self-service resources and promote adoption of digital banking offerings.
- Support branch operations and audits, including possible reconciliation of ITMs, cash machines, and negotiables; Safe Deposit Box access; and occasional Front Desk coverage.
- Maintain general working knowledge of credit union products and services and respond to member inquiries in an informed, courteous, service-driven manner.
- Adhere to the credit union’s Universal Behavior Policy.
- Attend and participate in job-related training, credit union events, designated community events, and necessary compliance training.
- Travel as required.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
