Part-time Member Service Representative I
First Source FCU•New Hartford, NY
•$17 - $23
About The Position
The primary function of this position is to process member transactions in an efficient and accurate manner, building long-term relationships with members one transaction at a time through Member Service Standards. This role partners with our Financial Service Representatives (FSRs) to meet our Service Objective, “Putting you first by providing solutions to improve your financial life!” while assisting in educating our members about our products and services.
Requirements
- High School or equivalent or prior related experience
- Good communication skills
- Attention to detail
- Computer aptitude
- Professional appearance and ability to work flexible hours
Responsibilities
- Processes member transactions, including all types of deposits, withdrawals, loan payments and cash advances; verifies cash, endorsements, and documentation.
- Balances transactions daily, completes proving reports, and maintains accuracy in cash drawer reconciliation.
- Provides high-quality member service by responding to inquiries, researching and resolving issues, and maintaining a courteous, professional presence.
- Identifies and reports suspected fraudulent or irregular activity in accordance with credit union policies.
- Build and strengthen member relationships by engaging in meaningful conversations, asking insightful questions, recommending appropriate solutions to deepen relationships, and referring potential business to Financial Service Representatives.
- Educates members on available self-service resources and promote adoption of all digital banking offerings.
- Support branch operations and audits, which may include reconciling ITMs, cash machines, negotiables, Safe Deposit Box access and occasional Front Desk coverage.
- Maintains general working knowledge of products and services offered by the credit union and responds to member inquiries in an informed, courteous, and service-driven manner.
- Adheres to the credit union’s Universal Behavior Policy.
- Attends and participates in job-related training, credit union events, and designated community events.
- Required to attend or participate in necessary compliance training.
- Travels as required.
- Performs other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
