Member Service Rep I
About The Position
The Member Service Rep I provides paying and receiving services to Credit Union members in person, by phone, and through the mail. The role processes deposits, withdrawals, loan payments, cash advances, checks, money orders, wires, and transfers; balances daily transactions; verifies cash totals; and investigates discrepancies. It also performs member account services, including opening and closing accounts, ordering checks, completing payroll deduction forms, maintaining accounts, and helping resolve bookkeeping and checking account problems. The representative explains Credit Union products and services, answers member questions, directs calls and visitors, maintains member privacy, and actively cross-sells services. The position includes assigned clerical, receptionist, drive-up, and night-drop duties, as well as coordination with other staff and management. This is an entry-level role requiring courteous, professional service, accuracy, efficiency, and good public relations skills.
Requirements
- High school graduate or equivalent.
- Knowledge of teller and member service representative operations and procedures.
- Basic understanding of Credit Union operations.
- No prior experience is necessary; relevant abilities are generally acquired on the job within 12 months.
- Good communication skills.
- Professional appearance, dress, and attitude.
- Good math skills.
- Ability to operate related computer applications and business equipment, including an adding machine, typewriter, copy machine, coin and money counting machines, and telephone.
- Good typing skills.
- Ability to apply common-sense reasoning to detailed but straightforward instructions and problems involving a few variables.
- Ability to perform basic math, use decimals to compute ratios and percents, and draw and interpret graphs.
- Ability to read and write using proper spelling, punctuation, and sentence structure, and to communicate in complex sentences.
- Ability to perform sedentary work, sitting most of the time, and exert up to 50 pounds of force occasionally.
Responsibilities
- Provide courteous and professional teller services to members.
- Receive share deposits and loan payments; process cash advances, travelers' checks, cashier's checks, money orders, bank-to-bank wires, Western Union wires, withdrawals, and transfers.
- Verify transactions, monitor deposit amounts, inspect documents for endorsement and negotiability, and promptly resolve discrepancies.
- Balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions.
- Present and explain Credit Union products and services, open and close accounts, order checks, and complete payroll deduction and authorization forms.
- Answer member questions and resolve bookkeeping and checking account problems; take stop-payment orders.
- Receive and direct members and telephone calls, respond to inquiries or route them appropriately, and record and relay messages.
- Perform file maintenance and account changes, and keep members informed about services, policies, account options, rates, and payroll deduction options.
- Protect member account privacy and maintain the Credit Union's professional reputation.
- Actively cross-sell Credit Union products and services.
- Assist area personnel, keep the supervisor informed of activities and significant concerns, complete reports and records, and attend meetings as required.
- Perform drive-up service, night-drop functions, and related clerical duties as assigned.
- Keep the work area clean, well maintained, and secure.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
