Member Service Officer (MSO) - East York

First Capital Federal Credit Union • East York, PA

2d

About The Position

First Capital Federal Credit Union is seeking a full-time Member Service Officer to provide exceptional service to members and support their loan and financial needs. The role helps members choose appropriate Credit Union products and services, manage checking and savings accounts, use digital services, and identify solutions suited to their financial goals. The position supports sales goals while maintaining a member-first approach and works within established policies and procedures.

Requirements

• High school diploma or equivalent.
• Ability to navigate and operate a PC in a Windows-based system and apps with ease.
• Ability to communicate professionally with members by phone, email, and in person.
• At least two years of experience working in customer service, banking, or a related field.

Responsibilities

• Deliver prompt, professional, and friendly service while building positive member relationships.
• Assist members with loan needs, including applications and identifying appropriate lending solutions.
• Help members manage checking and savings accounts, including certificates of deposit (CDs) and IRAs.
• Educate members on digital services, including online banking and the mobile app.
• Identify opportunities to recommend Credit Union products and services that meet members’ financial needs.
• Understand members’ goals and provide personalized financial solutions.
• Support sales goals while maintaining a member-first approach.
• Maintain accurate records and follow established policies and procedures.

Benefits

• Competitive salary
• Paid time off
• Medical, dental, and vision insurance
• 401(k) retirement plan (US only)
• Employer RRSP match (Canada only)
• Professional development opportunities
• Positive and supportive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED