Member Service Officer (MSO) - Texas

Tinker Federal Credit Union•Cross Roads, TX

1d•Onsite

About The Position

Tinker Federal Credit Union is hiring a Member Service Officer (MSO) for its Cross Roads branch in Texas. The role assists members with opening accounts, submitting loan applications, and completing financial and non-financial transactions. It also provides other branch services, including helping members access safe deposit boxes, and supports training other team members. This is a non-exempt position with a starting rate of $22.20 per hour; individual placement within the range depends on experience relative to organizational needs and internal salary equity. The schedule is 8:15 a.m.–5:30 p.m. Monday through Friday, with rotating Saturday shifts from 8:30 a.m.–12:30 p.m. The position requires travel to TFCU’s corporate offices in Oklahoma for training classes and may require in-branch training as needed. TFCU offers a robust benefits package, a smart-casual dress code, and opportunities for professional development and growth through training and continued education.

Requirements

High school diploma or equivalent.
Two years of applicable work experience in a closely related position; applicable education levels may be eligible to satisfy experience requirements.
Required incumbent bonding by TFCU’s chosen authority.
TFCU University certification and completed SAFE Act registration.
Great interaction, communication, and organizational skills.
Knowledge of TFCU history, code of ethics, products, and services.
Knowledge of lending policies and procedures, privacy procedures, confidentiality guidelines, and cash-handling standards.
Knowledge of Reg. CC, Reg. DD, Reg. J, Reg. D, Reg. E, Reg. B, and Reg. Z; the Equal Credit Opportunity Act; Fair Credit Reporting Act; Home Mortgage Disclosure Act; IRS rules for Individual Retirement Accounts (IRAs); and NCUA share insurance rules.
Passion for assisting customers and a sense of professionalism.
Proficiency in Microsoft Office and use of basic, fundamental office equipment.
Willingness to travel to corporate offices in Oklahoma for training and to participate in in-branch training as needed.

Nice To Haves

Financial institution experience is preferred.

Responsibilities

Assist members with opening new accounts, taking loan applications, and performing financial and non-financial transactions.
Provide branch services, including assisting members with access to safe deposit boxes.
Assist with training other team members on topics needed to perform their duties.
Travel to corporate offices in Oklahoma for training classes and participate in in-branch training opportunities as needed.
Complete and pass regulations training.