Member Service Officer

FIRST FLORIDA CREDIT UNION•Tallahassee, FL

12d•Onsite

About The Position

The Member Service Officer assists members and potential members with their Credit Union needs and provides expertise on more complex services, including IRAs, certificates of deposit, electronic funds transfer, and home banking. The role explains services, establishes new accounts, assists with consumer lending needs, and responds to member problems. The position is located at the Blair Stone branch in Tallahassee, Florida. The role supports First Florida Credit Union's mission of creating value for members by deepening relationships with current members and engaging potential members. The position is also responsible for meeting assigned loan, deposit, insurance, and cross-selling goals; following Credit Union policies and applicable compliance requirements; and delivering service consistent with Credit Union standards.

Requirements

Three to five years of similar or related experience.
High school education or GED.
Working knowledge of regulations relating to Credit Union deposit products, including Reg E, Reg CC, Reg D, and the Truth-in-Savings Act.
Good communication and organizational skills, and computer knowledge.
Ability to build relationships, solicit cooperation, and handle first-level conflict resolution through personal contact with others.
Ability to communicate with diplomacy and tact when discussions involve confidentiality and discretion.
Qualify for and maintain annual NMLS registration.
Qualify for and obtain a Credit Life and Disability License.
Ability to perform sedentary work involving bending, stooping, kneeling, crouching, sitting, walking, finger dexterity, feeling, repetitive motions, talking, hearing, and visual acuity; may occasionally exert up to 25 pounds of force.

Responsibilities

Assist members and potential members with opening and closing accounts, answer questions about products and services, and resolve problems within the employee’s authority; refer other problems to a supervisor with recommendations.
Explain loan programs and recommend loan options to members.
Process loan applications and forward them to a loan officer for a decision.
Prepare and/or review loan documents for completeness and accuracy.
Disburse approved loans in a timely manner.
Identify cross-sell opportunities and offer relevant products or services to members.
Follow up with members after loan disbursement by mail or phone, including member onboarding calls.
Comply with Credit Union policies, including the Bank Secrecy Act and Customer Identification Program.
Adhere to Credit Union Service Standards and use Creating Member Loyalty (CML) skills in internal and external interactions.
Produce assigned loan and deposit volume and sell assigned volume of insurance products.
Qualify for, obtain, and maintain annual registration in the Nationwide Mortgage Licensing System and Registry (NMLS).
Qualify and obtain a Credit Life and Disability License.
Perform other related duties as assigned.