Member Service Officer
About The Position
The Member Service Officer fosters positive relationships between Financial Partners Credit Union and its members by delivering exceptional customer service and branch support. The role addresses member inquiries, resolves issues, and supports a seamless experience that promotes member satisfaction and loyalty. It requires knowledge of the organization’s products, services, and policies to provide accurate information and guidance. The officer collaborates with other departments to facilitate member requests and contribute to continuous improvement initiatives, supporting the organization’s mission through attentive, professional service. This is a part-time position at the South San Francisco branch, approximately 30 hours per week, with a flexible schedule.
Requirements
- High school diploma or equivalent.
- Proven experience in customer service or member relations, preferably in a financial or service-oriented environment.
- Strong verbal and written communication skills.
- Basic computer proficiency, including experience with customer relationship management (CRM) software.
- Ability to handle sensitive information with confidentiality and professionalism.
- Strong problem-solving skills and attention to detail.
- Interpersonal skills that support collaboration and a positive work environment.
Nice To Haves
- Associate’s or Bachelor’s degree in Business, Communications, or a related field.
- Experience working in a credit union, bank, or similar member-focused organization.
- Familiarity with financial products and services.
- Bilingual abilities to support diverse member populations.
- Proficiency with advanced CRM tools and Microsoft Office Suite.
Responsibilities
- Respond promptly and professionally to member inquiries by phone, email, and in person.
- Assist members with account management, including processing applications, updates, and transactions.
- Identify and resolve member concerns or complaints by coordinating with relevant departments.
- Maintain accurate and detailed records of member interactions and transactions in the database.
- Provide information about products, services, policies, and procedures to support informed decision-making.
- Support outreach efforts to educate members about new offerings and benefits.
- Collaborate with team members to improve service delivery and member satisfaction.
- Adhere to compliance and regulatory requirements in all member interactions.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
