Member Service Officer - Abbott

CU1 Careers • Anchorage, AK

2d • Onsite

About The Position

The Member Service Officer is a trusted guide who helps members achieve their financial goals by providing accurate, courteous, and solution-oriented service. The officer builds meaningful connections, learns members’ needs, and recommends appropriate financial products and services. The role also supports loan and deposit operations, compliance, and a welcoming member experience while taking ownership of requests and pending issues.

This position is located at the Abbott Branch at 1941 Abbott Rd. The pay range is $24.18 to $35.20 per hour. Credit Union 1 does not provide relocation assistance; candidates selected for an on-site position must relocate to Alaska at their own expense before the agreed-upon start date.

Requirements

• High school diploma or equivalent.
• Strong communication skills and the ability to connect across a variety of platforms and situations.
• Ability to remain composed and helpful when resolving complex or challenging member issues.
• Proactive, problem-solving approach and commitment to continuous learning.
• Organized and detail-oriented, with the ability to balance multiple tasks and deadlines.
• Legally authorized to work in the United States without restriction; visa sponsorship is not provided.

Nice To Haves

• At least six months of experience in financial services, retail, or customer service is strongly preferred.
• Consumer loan experience is preferred.

Responsibilities

• Provide excellent in-person and phone service, handling member requests with urgency, accuracy, and ownership.
• Collaborate with branch leadership and peers to strengthen service and leadership skills.
• Assist members with opening, maintaining, and closing accounts, identify their needs, and recommend suitable products.
• Review and approve transactions within authorized limits while following compliance and risk procedures.
• Use sound judgment and established procedures when handling flags, overrides, or unusual transactions.
• Prepare and maintain member account paperwork, including service agreements, account maintenance records, certificates, and documents generated by transactions.
• Update member information and post deposits and payments.
• Provide account history information and explain dividend interest calculations and loan payment amortization.
• Handle all phases of loan origination, including interviewing members, processing applications, and obtaining required documentation.
• Prepare and process documents and proceeds for approved loans and maintain accurate loan documents through closing.
• Guide members through the loan process clearly and help make it smooth and stress-free.
• Help maintain a secure, organized, and welcoming branch, including its maintenance, security, and safety.
• Follow branch opening and closing procedures.
• Provide notary services as needed.
• Complete daily tasks, uphold operational standards, and contribute to branch success.
• Stay knowledgeable about CU1 products, services, promotions, and policies.
• Work efficiently to reduce member wait times and improve service flow.
• Communicate clearly, professionally, and proactively across member channels.
• Represent Credit Union 1 with a positive, professional, member-first approach and maintain a neat appearance in accordance with its dress code.
• Comply with Bank Secrecy Act and anti-money laundering (BSA/AML) and Office of Foreign Assets Control (OFAC) policies and regulations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED