Member Service Officer - Abbott

Credit Union 1 Alaska•Anchorage, AK

3d•$24 - $35•Onsite

About The Position

The Member Service Officer (MSO) serves as a trusted guide to help members achieve their financial goals. The role provides accurate, courteous, and solution-oriented service, identifies member needs, and recommends appropriate financial products and services. It also supports loan and deposit operations, compliance, and branch operations, with a focus on taking ownership of member requests and resolving them efficiently. This position is located at the Abbott Branch, 1941 Abbott Rd.

Requirements

High school diploma or equivalent.
Strong communication skills and the ability to connect across varied platforms and situations.
Ability to remain composed and helpful when resolving complex or challenging member issues.
Proactive, problem-solving approach and commitment to continuous learning.
Organized and detail-oriented, with the ability to balance multiple tasks and deadlines.
Legally authorized to work in the United States without restriction; visa sponsorship is not provided.

Nice To Haves

At least six months of experience in financial services, retail, or customer service is strongly preferred.
Consumer loan experience is preferred.

Responsibilities

Deliver excellent service to members in person and by phone, handling requests with urgency, ownership, and accuracy.
Collaborate with branch leadership and peers to strengthen service and leadership skills.
Help members open, maintain, and close accounts, identify their needs, and recommend suitable products.
Review and approve transactions within delegated authority while following compliance and risk requirements.
Use sound judgment and established procedures when handling flags, overrides, and unusual transactions.
Maintain paperwork related to member accounts and transactions, including service agreements, account maintenance, and certificates.
Update member information, post deposits and payments, and explain account histories, dividend interest calculations, and loan payment amortization.
Manage loan origination phases, including interviewing members, processing applications, and obtaining required documentation.
Prepare and process documents and proceeds for approved loans, and maintain accurate loan files through closing.
Guide members through the loan process clearly and with care.
Help maintain a secure, organized, welcoming, and safe branch; follow branch opening and closing procedures.
Provide notary services as needed.
Complete daily branch tasks and uphold operational standards.
Stay knowledgeable about Credit Union 1 products, services, promotions, and policies.
Work efficiently to reduce wait times and improve service flow; communicate professionally and proactively across member channels.
Represent Credit Union 1 positively and maintain a neat, professional appearance in accordance with its dress code.
Comply with Bank Secrecy Act and anti-money laundering (BSA/AML) requirements and Office of Foreign Assets Control (OFAC) laws and regulations.