Member Service Officer (MSO) - Texas

Tinker Federal Credit Union • Cross Roads, TX

3d • $22 • Onsite

About The Position

Tinker Federal Credit Union is hiring a Member Service Officer (MSO) for its Cross Roads branch in Texas. The role assists members with opening accounts, applying for loans, and completing financial and non-financial transactions. It also provides branch services, including helping members access safe deposit boxes, and supports training other team members. The schedule is 8:15 AM–5:30 PM Monday through Friday, with rotating Saturdays from 8:30 AM–12:30 PM. The position is non-exempt, with a starting hourly rate of $22.20; actual placement depends on experience, organizational needs, and internal salary equity. The role requires travel to corporate offices in Oklahoma for training as needed.

Requirements

• High school diploma or equivalent.
• Two years of applicable work experience in a closely related position; applicable education may qualify toward experience requirements.
• Incumbent bonding required by TFCU’s chosen authority.
• TFCU University certification must be completed.
• SAFE Act registration required.
• Complete and pass regulations training.
• Willingness to travel to corporate offices in Oklahoma for training classes and to attend in-branch training as needed.
• Strong interaction, communication, and organizational skills.
• Knowledge of TFCU history, code of ethics, products, and services.
• Knowledge of lending policies and procedures, privacy procedures, confidentiality guidelines, and cash-handling standards.
• Knowledge of Reg. CC, Reg. DD, Reg. J, Reg. D, Reg. E, Reg. B, and Reg. Z; the Equal Credit Opportunity Act; Fair Credit Reporting Act; Home Mortgage Disclosure Act; IRS rules for Individual Retirement Accounts; and NCUA share insurance rules.
• Passion for assisting customers and a sense of professionalism.
• Proficiency in Microsoft Office and basic office equipment.

Nice To Haves

• Financial institution experience is preferred.

Responsibilities

• Assist members with opening new accounts, taking loan applications, and performing financial and non-financial transactions.
• Provide services available at the branch, including assisting members with access to safe deposit boxes.
• Assist with training other team members on topics needed to perform their duties.

Benefits

• Competitive pay
• Robust benefits package
• Professional development and growth opportunities through training and continued education
• Smart casual dress code

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED