Member Service Officer (MSO) South York

First Capital Federal Credit Union•York, PA

10d

About The Position

First Capital Federal Credit Union is seeking a full-time Member Service Officer (MSO) to join its growing team. The role serves members of a community-based financial institution by providing exceptional service, helping members with loan needs, and guiding them toward Credit Union products and services suited to their needs. MSOs also assist with checking and savings needs, including CDs and IRAs, support members with digital services such as the mobile app, and identify opportunities to offer additional products and services. The ideal candidate is service-focused, energetic, comfortable discussing members’ loan and financial needs, eager to learn, and able to communicate well, multitask, and help people. MSOs learn and develop skills across a variety of functions in preparation for future advancement opportunities. Work takes place in a well-lighted, ventilated office setting and involves sitting, standing, bending, lifting, and navigating stairwells during working hours.

Requirements

High school diploma or equivalent.
At least two years of experience working in customer service, banking, or a related field.
Ability to navigate and operate a PC in a Windows-based system and apps with ease.
Ability to communicate professionally with members by phone, email, and in person.
Excellent written and oral communication skills.
Ability to multitask.
Passion for helping people.

Responsibilities

Provide exceptional service to Credit Union members.
Work with members on their loan needs.
Guide members toward appropriate Credit Union products and services.
Assist members with checking and savings needs, including CDs and IRAs.
Assist members with digital services, including the mobile app.
Identify opportunities for additional products and services.
Learn and develop skills across a variety of functions in preparation for advancement opportunities.