Member Service Officer (MSO), Floater - Texas

Tinker Federal Credit Union•Denton, TX

9d•Onsite

About The Position

Tinker Federal Credit Union’s Branch Operations Administration department is hiring a Member Service Officer (MSO), Floater, to serve the Denton, Unicorn Lake, and Cross Roads locations in Texas. The role supports members with account opening, loan applications, financial and non-financial transactions, and other branch services, including access to safe deposit boxes. The MSO Floater also helps train team members and handles a variety of member and financial transactions that may differ by location. The position requires flexibility to work at different Texas branches and travel to corporate offices in Oklahoma for training as needed. This is a non-exempt position with a starting rate of $24.64 per hour. The anticipated schedule is 8:30 a.m.–5:30 p.m. Monday through Friday, plus rotating Saturdays from 8:30 a.m.–12:30 p.m. Actual placement within the pay range depends on experience relative to organizational needs and internal salary equity.

Requirements

High school diploma or equivalent.
Three years of applicable work experience in a closely related position.
Incumbent bonding required by TFCU’s chosen authority.
Complete TFCU University certification.
Valid driver’s license and an acceptable Motor Vehicle Record.
SAFE Act registration required.
Complete and pass regulations training and MSO Floater Training.
Willingness to travel to corporate offices in Oklahoma for training as needed.
Reliable transportation.
Knowledge of lending policies and procedures.
Knowledge of TFCU history, code of ethics, products, and services.
Knowledge of privacy procedures, confidentiality guidelines, and cash-handling standards.
Knowledge of Regulations CC, DD, J, D, E, B, and Z.
Knowledge of the Equal Credit Opportunity Act, Fair Credit Reporting Act, Home Mortgage Disclosure Act, IRS rules for Individual Retirement Accounts, and NCUA share insurance rules.
Ability to use and maintain basic office equipment.

Nice To Haves

Financial institution experience is preferred.

Responsibilities

Assist members with opening new accounts and submitting loan applications.
Perform financial and non-financial transactions.
Provide branch services, including assistance with access to safe deposit boxes.
Assist with training other team members on topics needed to perform their duties.
Handle varied member and financial transactions that may be specific to different locations.
Float between the Denton, Unicorn Lake, and Cross Roads locations in Texas.