Member Service Center Representative
The County Federal Credit Union•Caribou, ME
About The Position
The County Federal Credit Union is seeking a positive professional to join its team as a Member Services Center Representative in Caribou, Maine. The role supports members and potential members by answering calls, processing transactions, identifying solutions, addressing debit card issues, and maintaining account information. The position is suited to someone who enjoys positively impacting people’s lives and contributing to the credit union’s mission.
Requirements
- Strong written and verbal communication skills.
- Ability to interact professionally.
Responsibilities
- Answer telephone calls and direct them to the appropriate person with minimal transfers.
- Process telephone transactions for members.
- Gather information and identify solutions for members and potential members.
- Problem-solve debit card issues.
- Remain informed, alert, and vigilant regarding fraud and scam activity.
- Maintain member account information in the computer system.
- Perform other duties as assigned.
Benefits
- Competitive benefits package
- 401(k) plan with employer contribution up to 15%
- Health insurance options, with 90% of the premium paid for the employee
- Vision insurance options, with 90% of the premium paid for the employee
- Generous paid time off
- Tuition reimbursement
- Profit sharing
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
