Member Service Associate

Redwood Credit Union•Point Arena, CA

11d•$23 - $29

About The Position

Redwood Credit Union is hiring a full-time Member Service Associate to perform routine teller work, provide excellent member service, and contribute to branch success by selling and referring Credit Union products. As a representative of the organization, the associate provides service to credit union and community members, volunteers, team members, and service providers. The role handles member transactions, cash balancing, and related documentation while safeguarding confidential member information. It also involves explaining and establishing products and services, identifying member needs, and referring members to the appropriate person or department when needed. Associates participate in branch operations and team activities, including opening and closing duties, meetings, committee work, and ordering forms and supplies. The position works indoors, with most of the time spent standing or sitting at a workstation. The schedule is rotating and includes rotating Saturdays.

Requirements

Ability to count and balance cash.
Ability to effectively cross-sell products and services using a needs-based sales approach.
Ability to work a rotating schedule that includes rotating Saturdays.
Ability to learn new products, services, procedures, technology, and concepts.
Ability to establish and maintain effective working relationships with a diverse group of people.
Ability and desire to work in a team environment.
Ability to communicate effectively verbally and in writing.
Knowledge of basic math principles.
Knowledge of basic financial institution products and services.
Skill operating office equipment, including personal computers with Internet and intranet access.
Education and experience equivalent to a high school diploma.
At least six months of retail sales and cash-handling experience.
Ability to stand, bend, stoop, sit, walk, twist, and turn.
Ability to lift up to 25 pounds.
Ability to use a computer keyboard and calculator.

Responsibilities

Provide exceptional service to members, volunteers, internal employees, and service providers.
Explain products and services to members and cross-sell products and services from RCU, RCU Investment Services, RCU Insurance Services, and RCU Auto Services using member needs.
Establish basic products and services for members.
Answer members’ questions or direct them to the appropriate person or department for assistance.
Safeguard member information and maintain confidentiality by following established policies and procedures.
Complete member transactions accurately and efficiently using established policies and procedures.
Balance cash and checks and maintain proper documentation.
Attend and contribute to departmental meetings.
Perform branch opening and closing duties.
Complete orders for Credit Union forms and supplies.
Participate in Credit Union committees.
Perform other duties as assigned.

Benefits

Competitive medical, dental, and vision insurance
Mental health offerings
Employee performance incentive plan
Performance-based merit increases
401(k) program with employer match
Competitive paid time off accrual
11 paid company holidays
Birthday off
Discounts on RCU collateral auto loans, recreational and boat loans, Visa and line-of-credit loans
0% interest loans for certain immigration-related expenses, naturalization expenses, and garment, fitness, or home office equipment
100% financing for employee-purchased homes