Member Service Associate

BOUSQUET SPORT ENTERPRISE LLC • Pittsfield, MA

6d • $16 - $20 • Onsite

About The Position

Bousquet Sport is seeking a friendly, reliable, and service-driven Member Services Associate to serve as the first point of contact for members and guests and help create a welcoming, professional, and organized club environment. The role involves front desk operations, member support, basic billing and account assistance, and maintaining cleanliness and organization throughout the facility. The ideal candidate is personable, detail-oriented, and comfortable working in a fast-paced, member-facing setting. Full-time and part-time opportunities are available.

Requirements

• Strong communication and interpersonal skills.
• Ability to stay organized in a fast-paced environment.
• Positive attitude and team-oriented mindset.
• Ability to stand and walk for extended periods.
• Frequent movement throughout the facility.
• Ability to lift and carry up to 40 lbs, including towels, supplies, and equipment.
• Ability to bend, reach, twist, and perform cleaning tasks.
• Comfort working in a fast-paced, member-facing environment.

Nice To Haves

• Customer service or hospitality experience preferred.

Responsibilities

• Greet and check in members and guests in a friendly, professional manner.
• Answer phone calls, emails, and in-person inquiries.
• Assist members with scheduling, registrations, and general questions.
• Create a welcoming and positive environment.
• Build relationships with members and recognize regulars.
• Provide accurate information about programming, memberships, and club offerings.
• Answer basic billing and membership questions.
• Assist with purchases, registrations, and account updates.
• Escalate complex issues to the Supervisor on Duty.
• Maintain cleanliness and organization of the front desk and shared spaces.
• Complete assigned cleaning tasks, including towels, trash, and general upkeep.
• Reset studios, courts, locker rooms, and common areas.
• Monitor supply levels and communicate needs to leadership.
• Promptly report maintenance or cleanliness concerns.

Benefits

• Complimentary Bousquet Sport membership.
• Employee discounts on programs, personal training, and services.
• Flexible scheduling.
• Opportunities for growth and advancement within the organization.
• Positive, team-oriented work environment.
• For full-time employees: health insurance benefits.
• For full-time employees: paid time off, including vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed