Member Service Associate

Redwood Credit Union•Point Arena, CA

10d

About The Position

Redwood Credit Union is hiring a full-time Member Service Associate to perform routine teller work, provide excellent member service, and support branch success through selling and referring Credit Union products. As a representative of the organization, the associate serves credit union and community members, volunteers, team members, and service providers. The position provides information about products and services, establishes basic member products and services, completes transactions accurately, and safeguards member information. The associate also supports branch operations and teamwork, including opening and closing duties, meetings, supply orders, and committee participation. The ideal candidate has education and experience equivalent to a high school diploma and at least six months of retail sales and cash-handling experience. The role pays a starting range of $23.00 to $29.00 per hour, commensurate with experience. The work environment is indoors, with most of the time spent standing or sitting at a workstation. The schedule rotates and includes rotating Saturdays.

Requirements

Ability to count and balance cash.
Ability to cross-sell products and services effectively using a needs-based sales approach.
Ability to work a rotating schedule that includes rotating Saturdays.
Ability to learn new products, services, procedures, technology, and concepts.
Ability to establish and maintain effective working relationships with a diverse group of people.
Ability and desire to work in a team environment.
Ability to communicate effectively verbally and in writing.
Knowledge of basic math principles.
Knowledge of basic financial institution products and services.
Skill in operating office equipment, including personal computers with internet and intranet access.
Education and experience equivalent to a high school diploma.
At least six months of retail sales and cash-handling experience.
Ability to stand, bend, stoop, sit, walk, twist, and turn.
Ability to lift up to 25 pounds.
Ability to use a computer keyboard and calculator.

Responsibilities

Provide exceptional service to members, volunteers, internal employees, and service providers.
Explain products and services to members to meet their needs.
Cross-sell products and services from RCU, RCU Investment Services, RCU Insurance Services, and RCU Auto Services.
Establish basic products and services for members.
Answer member questions or direct members to the appropriate person or department.
Safeguard member information and maintain confidentiality by following established policies and procedures.
Complete member transactions accurately and efficiently according to established policies and procedures.
Balance cash and checks and maintain proper documentation.
Attend and contribute to departmental meetings.
Perform branch opening and closing duties.
Complete orders for Credit Union forms and supplies.
Participate in Credit Union committees.
Perform other duties as assigned.

Benefits

Competitive medical, dental, and vision insurance.
Mental health offerings.
Employee performance incentive plan.
Merit-based salary advancement.
401(k) program with employer match.
Competitive PTO accrual.
11 paid company holidays.
Birthday off.
Employee discounts on RCU auto, recreational, boat, Visa, and line-of-credit loans.
0% interest loans for certain immigration-related expenses, naturalization expenses, and garment, fitness, or home office equipment.
100% financing for employee-purchased homes.