Member Service Associate - Part Time

Redwood Credit Union•Rohnert Park, CA

About The Position

Redwood Credit Union is hiring a part-time Member Service Associate for 24 to 25 hours per week. The role performs routine teller work, provides excellent service, and contributes to branch success by selling and referring Credit Union products. As a representative of the organization, the associate serves credit union and community members, volunteers, team members, and service providers. The position explains and establishes basic products and services, responds to member questions or directs members to appropriate resources, safeguards confidential information, processes transactions accurately, and balances cash and checks. The associate also contributes to branch operations through meetings, opening and closing duties, supply orders, committee participation, and other assigned tasks. The ideal candidate has education and experience equivalent to a high school diploma and at least six months of retail sales and cash-handling experience. Compensation starts at $23.00 to $29.00 per hour, depending on experience and other stated factors. Eligible employees have access to a broad benefits package.

Requirements

Ability to count and balance cash.
Ability to effectively cross-sell products and services using a needs-based sales approach.
Ability to work a rotating schedule that includes rotating Saturdays.
Ability to learn new products, services, procedures, technology, and concepts.
Ability to establish and maintain effective working relationships with a diverse group of people.
Ability and desire to work in a team environment.
Ability to communicate effectively verbally and in writing.
Knowledge of basic math principles.
Knowledge of basic financial institution products and services.
Skill in operating office equipment, including personal computers with Internet and intranet access.
Education and experience equivalent to a high school diploma.
At least six months of experience in retail sales and cash handling.

Responsibilities

Provide exceptional service to members, volunteers, internal employees, and service providers.
Explain products and services to members to meet their needs.
Cross-sell products and services offered by RCU, RCU Investment Services, RCU Insurance Services, and RCU Auto Services.
Establish basic products and services for members.
Answer members’ questions or direct them to the appropriate person or department.
Safeguard member information and maintain confidentiality by following established policies and procedures.
Complete member transactions accurately and efficiently using established policies and procedures.
Balance cash and checks and maintain proper documentation.
Attend and contribute to departmental meetings.
Perform branch opening and closing duties.
Complete orders for Credit Union forms and supplies.
Participate in Credit Union committees.
Perform other duties as assigned.

Benefits

Competitive medical, dental, and vision insurance
Mental health offerings
Employee performance incentive plan
Merit increases based on performance
401(k) program with employer match
Competitive paid time off accrual
11 paid company holidays
Birthday off
Employee discounts on RCU collateral auto loans, recreational or boat loans, Visa and line-of-credit loans
Zero-interest loans for certain immigration-related expenses and naturalization expenses
Zero-interest loans for garment, fitness, or home office equipment
100% financing for employee-purchased homes