Member Service Associate - All Locations
WOODSON YMCA INC•Wausau, WI
•$13 - $14
About The Position
Member Service Associates create a welcoming experience for members and guests by providing friendly, helpful, and professional service. They efficiently sell memberships and program registrations, monitor building access, answer questions, and support members. Associates work as a team with other staff to make each member’s experience the best it can be.
Requirements
- Exceptional communication, organization, interpersonal, and problem-solving skills.
- Basic technology skills.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Responsibilities
- Provide excellent service to members, guests, and program participants in person, by phone, and by email.
- Use DAXKO, the YMCA website, and the Y360 app to locate information, sell memberships, and register participants for programs.
- Maintain strong knowledge of membership types, programs, policies, and processes.
- Manage incoming telephone calls, including greeting callers, routing calls, and paging.
- Safeguard Welcome Center desks, the cash drawer, and the safe; accurately account for and deposit shift receipts.
- Work as part of a team to create a welcoming and supportive environment for members and staff.
- Help maintain a clean, attractive, and well-organized Welcome Center.
- Use knowledge of the facility to provide clear, accurate guidance to members.
- Know building safety and emergency procedures, the local area, and the offerings at the other branch.
- Maintain a professional, welcoming appearance in accordance with YMCA dress code standards.
- Attend mandatory staff meetings.
- Perform other duties assigned by the Director.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
