Member Service Associate/Teller - Part-Time 24
About The Position
The Member Service Associate (MSA) 1 and 2 receives and pays out money and maintains records of money and negotiable instruments involved in financial transactions. The role welcomes on-site visitors, determines the nature of their business, and directs them to appropriate personnel or assists them directly. The associate handles deposits, withdrawals, check cashing, account holds, transaction records, and balancing the cash drawer. The position also explains, promotes, and sells products or services, researches and resolves member inquiries, processes additional financial transactions, and assists other departments as needed. The role has no supervisory responsibilities.
Requirements
- High school diploma or GED preferred, or three to six months of related experience and/or training, or an equivalent combination of education and experience.
- Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and effectively present information in one-on-one and small-group situations.
- Ability to perform basic arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
- Ability to use common-sense understanding to follow written, oral, or diagrammatic instructions and address problems involving several concrete variables in standardized situations.
- Ability to research data and make accurate decisions.
- Ability to use Contact Management systems, 10-key, fax machines, copiers, scanning equipment, drive-up equipment, and internet software, including spreadsheets and word processing.
- Must complete ongoing sales and service training.
- Must be familiar with credit union robbery preparedness procedures.
- An MSA1 must complete a predetermined list of functions and training within the first 12 months of the hire date.
- Ability to meet the described physical demands, with reasonable accommodations where applicable.
Nice To Haves
- High school diploma or GED.
Responsibilities
- Welcome on-site visitors, determine the nature of their business, and guide them to appropriate personnel or help them directly.
- Receive checks and cash for deposit in person, by mail, or through night deposit; verify amounts and examine checks for endorsements.
- Cash checks and complete withdrawals, paying out money after verifying signatures and member balances.
- Enter member transactions into the computer and issue computer-generated receipts.
- Place holds on accounts for uncollected funds.
- Order the daily cash supply and count incoming cash.
- Balance currency, coin, and checks in the cash drawer at the end of the shift and compare totals with computer-screen data.
- Explain, promote, and sell products or services that benefit members.
- Research and resolve member inquiries.
- Complete transactions for money orders, cash advances, gift cards, savings bonds, cashier's checks, verifications, and loan payments when necessary.
- Assist other departments and areas as needed, including filing, scanning, and phones.
- Use CDM/Recyclers to assist members with transactions.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
