Member Service Associate/Teller - Part-Time 24

Levo Federal Credit Union•Sioux Falls, SD

10d•Onsite

About The Position

The Member Service Associate (MSA) 1 and 2 works in the Member Services department and reports to the Assistant Branch Manager or Branch Manager. The role receives and pays out money and maintains records of money and negotiable instruments involved in financial transactions. The position has no supervisory responsibilities. The associate welcomes visitors, directs them to appropriate staff or assists them, processes deposits, check cashing and withdrawals, enters transactions into the computer, and issues receipts. The role also balances the cash drawer, orders and counts cash, places holds on accounts, explains and sells products or services, researches member inquiries, and completes other financial transactions as needed. The associate may assist other departments and use CDM/Recyclers to support member transactions. The position requires the ability to perform the listed duties satisfactorily, communicate effectively with members and coworkers, handle basic arithmetic and routine problem-solving, and use the specified office and financial-service equipment. Ongoing sales and service training is required. Employees must be familiar with credit union robbery preparedness procedures. An MSA1 must complete a predetermined list of functions and training within the first 12 months of hire. The job involves standing, walking, sitting, using hands and arms, and speaking or hearing. It may also involve climbing or balancing, stooping, kneeling, crouching, or crawling. Retail branch employees may need to stand regularly, with limited availability to sit for extended periods. Employees may occasionally need to taste or smell, frequently lift or move up to 50 pounds, and occasionally lift or move up to 100 pounds. The employee regularly works near moving mechanical parts in a usually moderate-noise environment.

Requirements

High school diploma or GED preferred, or three to six months of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform arithmetic with whole numbers, common fractions, and decimals, compute rates, ratios, and percentages, and interpret bar graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions, address problems involving several concrete variables in standardized situations, research data, and make accurate decisions.
Ability to use Contact Management systems, 10-key, fax machines, copiers, scanning equipment, drive-up equipment, and Internet software including spreadsheets and word processing.
Must complete ongoing sales and service training.
Must be familiar with credit union robbery preparedness procedures.
An MSA1 must complete a predetermined list of functions and training within the first 12 months of hire.
Ability to meet the described physical demands, including frequent lifting or moving up to 50 pounds and occasional lifting or moving up to 100 pounds.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Welcome on-site visitors, determine the nature of their business, and direct them to appropriate personnel or assist them directly.
Receive checks and cash for deposit in person, by mail, or through night deposit; verify amounts and examine checks for endorsements.
Cash checks and complete withdrawals, verifying signatures and member balances before paying out money.
Enter member transactions into the computer and issue computer-generated receipts.
Place holds on accounts for uncollected funds.
Order daily cash supplies and count incoming cash.
Balance currency, coin, and checks in the cash drawer at the end of the shift and compare totals with computer records.
Explain, promote, and sell products or services that benefit members.
Research and resolve member inquiries.
Complete transactions for money orders, cash advances, gift cards, savings bonds, cashier’s checks, verifications, and loan payments as needed.
Assist other departments and areas as needed, including filing, scanning, and phones.
Use CDM/Recyclers to assist members with transactions.