Member Service Advisor III - Thornton

Bellco Credit Union•Thornton, CO

About The Position

The Member Service Advisor III processes a variety of financial transactions and member services in the lobby and drive-up while providing timely, accurate, professional, and exceptional service. The role maintains thorough knowledge of Credit Union products and services, identifies sales opportunities, recommends appropriate products and services, establishes new accounts, and submits applications, supports, and closes member loans. The position serves members and prospective members in person, by telephone, and through digital appointments. It opens and maintains personal and specialized accounts, processes domestic and international wire transfers, handles non-lending account transactions and maintenance, and demonstrates Bellco’s online banking and TELLERphone services. The role follows applicable regulations, operational procedures, audit standards, and confidentiality requirements while supporting branch and corporate goals.

Requirements

High school diploma or equivalent.
Six months of teller experience or equivalent cash-handling and/or customer-service experience.
Strong oral and written communication skills.
Ability to enter data accurately and efficiently and update member financial records.
Ability and willingness to identify needs and sell appropriate products and services.
Ability to obtain and perform Notary services.

Nice To Haves

One year of sales or customer service experience.
Six months or more of experience with Bellco or in financial services.
Lending experience.
Spanish bilingual ability.

Responsibilities

Demonstrate Bellco’s Act Nice Behaviors and Core Values in interactions with members, prospective members, and personnel.
Provide positive, exceptional service to members in person and by telephone.
Explain Bellco products and services, identify member needs, recommend suitable offerings, and refer members to appropriate colleagues or partners.
Comply with applicable federal and state regulations, branch operations procedures, and branch audit standards.
Contribute to corporate and branch goals and support current business priorities.
Access and navigate TELLERphone, Bellco online banking, the DNA core system, shared branching, and other web-based systems.
Demonstrate to members how to use TELLERphone and Bellco online banking.
Open and maintain personal accounts for potential and existing members according to established procedures.
Open, maintain, and process transactions for IRA, HSA, and Coverdell accounts.
Process domestic and international wire transfers accurately and within prescribed limits.
Submit unsecured lending applications, follow underwriting guidelines, and analyze credit bureau reports to identify member needs and sales opportunities.
Close unsecured loans and disburse funds according to established procedures.
Handle digital appointments by phone and virtually, including allocating appointments to employees to help ensure they start on time.
Access member accounts to perform non-lending service transactions and account maintenance accurately.
Perform other related duties as assigned by management.
Be available as scheduled and report to work on time; accept supervision and work effectively with others.
Comply with organizational policies, the Employee Handbook, Code of Conduct, and required annual training.
Foster an inclusive workplace that values diversity and individual differences.
Follow organizational safety policies and practices and comply with regulatory requirements.
Maintain strict confidentiality of records and personally identifiable information.