Member Service Advisor III - Thornton

Bellco Credit Union•Thornton, CO

2d•Onsite

About The Position

The Member Service Advisor III processes financial transactions and provides member services in the lobby and drive-up accurately, promptly, and professionally. The role maintains thorough knowledge of Credit Union products and services, identifies sales opportunities, recommends appropriate offerings, opens accounts, and supports members with loan applications and closings. The position reports to the Branch Manager and has no supervisory or managerial responsibility. It interacts with members and their employers, Credit Union officials, branches and departments, vendors, and external financial service providers. The role works in an office environment and requires continuous standing. Hours may vary, and travel to other locations may be necessary. The advisor is expected to demonstrate Bellco’s Act Nice Behaviors and Core Values, follow applicable regulations and procedures, protect confidential information, and contribute to corporate and branch goals.

Requirements

High school diploma or equivalent.
Six months of teller experience or equivalent cash handling and/or customer service experience.
Strong oral and written communication skills.
Ability to enter data accurately and efficiently and update member financial records.
Ability and willingness to identify needs and sell appropriate products and services.
Ability to obtain and perform notary services.

Nice To Haves

One year of sales or customer service experience preferred.
Six months or more of experience with Bellco or in financial services preferred.
Lending experience preferred.
Bilingual Spanish strongly preferred.

Responsibilities

Process financial transactions and provide member services in the lobby and drive-up accurately, promptly, and professionally.
Communicate positively with members in person and by telephone, providing exceptional service.
Explain the features and benefits of Bellco products and services, identify member needs, recommend appropriate products, and refer members to the appropriate team member or partner.
Follow applicable federal and state regulations, branch operations procedures, and audit standards.
Support corporate and branch goals and current business priorities.
Access and navigate TELLERphone, Bellco online banking, the DNA core system, shared branching, and other web-based systems used in daily operations.
Demonstrate to members how to access and use TELLERphone and Bellco online banking.
Open and maintain personal accounts for prospective and existing members according to established procedures.
Open, maintain, and process transactions for IRA, HSA, and Coverdell accounts.
Process domestic and international wire transfers accurately and confidently within established guidelines and wire limits.
Submit unsecured lending applications, follow underwriting guidelines, and analyze credit bureau reports to identify member needs and sales opportunities.
Close unsecured loans and disburse loan proceeds according to established procedures.
Handle digital appointments by phone and virtually, including allocating appointments to employees so appointments begin on time.
Access member accounts to perform non-lending service transactions and account maintenance accurately.
Perform other related duties as assigned by management.
Be available to work as scheduled and report to work on time.
Accept supervision and work well with others; follow organizational policies, the Employee Handbook, Code of Conduct, and required annual training.
Help foster an inclusive workplace where diversity and individual differences are valued.
Follow safe work practices and organizational safety policies and procedures.
Comply with applicable state, federal, and other regulatory agency requirements and maintain strict confidentiality of records and personally identifiable information.