Member Service Representative-Thornton, CO
About The Position
The Member Service Representative provides superior member service to drive satisfaction and retention and help members make full use of the credit union’s products and services. The role handles member transactions, account creation and maintenance, and product recommendations while working toward monthly sales standards. It also requires following credit union policies, procedures, safety and service standards, and applicable financial regulations, including the Bank Secrecy Act (BSA) and Consumer Financial Protection Bureau (CFPB) requirements. The position is based in Thornton, Colorado. It pays $19.95–$21.72 per hour and is eligible for a monthly incentive plan. Final compensation depends on factors including relevant experience, skills, education, certifications, location, and internal pay equity. The posting anticipates closing on October 26, 2026.
Requirements
- High school diploma, GED, or equivalent.
- At least 6 months of customer service experience in financial services or retail delivery.
- Strong member-service focus and ability to offer appropriate cross-sell and upsell opportunities.
- Strong attention to detail and transaction accuracy.
- Professional and courteous communication skills.
- Proficiency in basic arithmetic: addition, subtraction, multiplication, and division.
- Ability to handle physical money accurately while serving members.
- Exposure to Microsoft Outlook and web-based transactional systems.
Nice To Haves
- At least 6 months of sales experience.
- Ability to use 10-Key by touch.
Responsibilities
- Provide accurate, professional face-to-face member service, including basic monetary transactions, new member account creation, and account maintenance.
- Discover and meet member needs, support member retention and acquisition, and achieve monthly sales standards by offering relevant deposit and lending products, cards, investments, and business banking services.
- Complete required job training and comply with credit union policies, procedures, safety and service standards, and applicable financial regulations, including BSA and CFPB requirements.
- Remain aware of and adhere to policies, procedures, and regulations relating to the Bank Secrecy Act.
Benefits
- Generous 401(k) match
- Discretionary profit sharing
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability
- Health Savings Account with company contribution
- Employee Assistance Program
- Paid vacation
- Paid sick time
- Floating holidays
- Volunteer Time Off
- Paid holidays
- Tuition reimbursement
- Paid parental leave
- Monthly incentive plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
