MEMBER RESOURCE CENTER REPRESENTATIVE - FT30

GREATER NEVADA • Reno, NV

2d • $17 - $24 • Onsite

About The Position

Member Resource Center Representatives perform sales and service functions through telephone calls, outbound calls, and electronic communication in the member resource center to help achieve Greater Nevada goals. They communicate with members by phone, video, and online digital channels, provide accurate written communication, and follow Bank Secrecy Act procedures and reporting requirements. The position is based at the Reno Operations Center in Reno, Nevada, and is listed as full-time, 30 hours, on the day shift.

Requirements

• At least 6 months of customer service experience in retail, hospitality, financial services, or a similar field.
• Enjoy working with the public over the phone and through video chat.
• Effective verbal communication skills.
• Effective relationship-building skills.
• Effective time management skills.
• Problem-resolution skills and experience.
• Optimize work processes.
• Drive engagement.
• Demonstrate self-development.
• Be action oriented.
• Exercise decision quality.

Nice To Haves

• Previous call center experience.
• Previous financial institution experience.
• Bilingual ability.

Responsibilities

• Communicate with members by telephone, video, and online digital communication channels.
• Meet management-established performance goals, including product sales and referrals and the number of member interactions per hour.
• Communicate effectively and accurately with members through secure messaging, chat, text, email, or fax.
• Apply appropriate Bank Secrecy Act procedures and reporting requirements.

Benefits

• Medical, dental, and vision plans, with the employer covering 90% of employee costs and about 75% of dependent costs.
• Health Savings Account contributions.
• Supplemental insurance and life insurance plans.
• Paid time off, including vacation and sick time.
• 12 annual paid holidays, 2 floating holidays, and 1 floating wellness day.
• Sabbatical leave after every seven years of employment.
• Paid time to volunteer.
• Employee product and service discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed