Member Relationship Representative II

Sunmark Credit Union • Latham, NY

1d • Onsite

About The Position

Sunmark Credit Union is hiring a Member Relationship Representative II for its Latham, New York financial center. The role delivers welcoming, high-quality member service by sharing information about Sunmark products and services and helping members use credit union technology, including Interactive Teller Machines. The representative provides advanced guidance on consumer accounts such as IRAs, trusts, estates, and business accounts; researches and resolves member questions, concerns, and complaints; and supports management in maintaining Sunmark’s culture and achieving department sales goals.

The financial center’s business hours are Monday and Tuesday, 9:00 a.m.–4:30 p.m.; Wednesday, 8:00 a.m.–4:30 p.m.; Thursday and Friday, 9:00 a.m.–6:00 p.m.; and Saturday, 9:00 a.m.–1:00 p.m. Employees are scheduled 36–40 hours per week, with rotating Saturdays off. Actual shifts may vary based on opening, closing, and balancing needs. Training takes place at the Latham office. Starting pay is $22–$24 per hour, based on experience.

Requirements

• High school graduate or equivalent, or higher.
• At least one year of sales or customer service experience.
• Ability to meet sales goals.
• Strong attention to detail.
• Ability to communicate effectively.
• Computer proficiency with Microsoft Word, Excel, and Outlook.
• Must be able to obtain and maintain NMLS registration within the required training period.
• Must achieve and maintain designation as a Notary Public.

Nice To Haves

• Prior banking experience preferred.

Responsibilities

• Warmly welcome members to the financial center and deliver legendary service.
• Share information about Sunmark products and services.
• Help members confidently use credit union technology, including Interactive Teller Machines.
• Provide advanced guidance on consumer accounts, including IRAs, trusts, estates, and business accounts.
• Research and resolve member questions, concerns, and complaints.
• Support management in maintaining Sunmark’s culture and achieving department sales goals.
• Provide notary services as requested.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED