Member Relations Director

Crossroads YMCA•Schererville, IN

2d•Onsite

About The Position

The Member Relations Director supports the YMCA’s mission of strengthening community through youth development, healthy living, and social responsibility. The role oversees membership services and engagement strategies, delivers exceptional service to members, guests, and program participants, promotes memberships and programs, and maintains a welcoming environment. The director embodies YMCA values, collaborates with the team, and leads efforts to foster community and belonging in an inviting, inclusive environment. The position includes leading the Membership team, supporting staff onboarding and development, managing department scheduling and timekeeping, and working toward budget goals. The director also engages with members and the community to support recruitment, retention, and Annual Campaign efforts. The position is full-time at the Schererville Family YMCA in Schererville, Indiana, with pay starting at $21.00 per hour based on experience.

Requirements

Minimum of 3 years of job-related experience leading a team.
Ability to relate effectively to diverse groups of people across social and economic segments of the community.
Excellent interpersonal, communication, and problem-solving skills.
Ability to work independently with minimal supervision.
Organized and detail-oriented.
Results-driven, with proactive planning skills.
Computer skills in Office 365.
Ability to work flexible hours, including evenings, weekends, and holidays.
Visual, auditory, and verbal ability to communicate effectively.
High level of alertness, concentration, and initiative.
Ability to lift 50 pounds and stand, walk, or sit for extended periods; occasional stooping or bending.
Maintain a neat and professional appearance.

Nice To Haves

Associate’s degree in a related field or equivalent is preferred.

Responsibilities

Deliver an exceptional member experience by anticipating needs, personalizing interactions, and finding ways to exceed expectations.
Foster a welcoming and inclusive environment through friendly, solution-oriented interactions.
Implement member service and engagement strategies that support recruitment and retention.
Respond to member and community inquiries and complaints in a timely manner, and plan solutions and procedures for improved results.
Manage software systems for court reservations and customer relationship management.
Ensure cause-driven tours support the department’s tour-to-join closing rate and meet prospective members’ expectations.
Build relationships with members and help them connect with one another and the YMCA.
Lead the Membership team in providing exemplary service, building relationships, supporting members’ personal goals, and fostering belonging.
Adhere to organizational policies and procedures.
Assist with onboarding, training, and developing team members, and recognize individual and team accomplishments.
Manage department timekeeping and scheduling.
Manage monthly budget standards and proactively plan to meet budget goals.
Engage with the community and team members to support Annual Campaign efforts.
Perform varied tasks and additional responsibilities as needed to support changing program and member needs.
Complete ongoing yearly compliance training and respond to safety and emergency situations.