Member Payment ACH Specialist

Blaze Credit Union•Falcon Heights, MN

10d•$32 - $35

About The Position

This position provides timely and accurate support to internal and external customers, verbally and in writing, with a friendly and positive attitude. The role processes member ACH transactions, daily ACH files and exceptions, and unauthorized ACH disputes through WSUD. It serves as a primary backup for one or more key department functions and may support training new employees. The position also supports account issue resolution, ACH setup and maintenance, stop payments, internal ACH transactions, and account postings and adjustments. Additional duties may include training, procedure review and revision, audit documentation gathering, and other work that supports effective department operations. The role must comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, and exhibit the company's stated core values.

Requirements

Minimum high school degree or equivalent.
AAP accreditation, or willingness to obtain AAP accreditation within one year of hire.
Minimum 2–3 years of experience in a credit union is preferred.
Minimum 1–2 years of experience working with ACH processing products.
Knowledge of Microsoft Office.
Ability to give and obtain information and advise or refer as needed.
Basic math skills.
Ability to understand banking computer systems.
Ability to enter data with a high level of accuracy.
Ability to document.
Ability to proactively respond to members and staff to solve problems based on guidelines.
Ability to use written communication templates and modify them as needed.
Ability to sit and stand, answer calls, operate a computer, interact with internal staff and the public by phone, and lift up to 20 pounds.

Nice To Haves

Experience in a credit union.

Responsibilities

Receive and respond to requests from branch staff, administrative staff, and members to resolve account issues.
Process daily ACH files and exceptions.
Process ACH setup, deletion, and change requests.
Process ACH disputes through WSUD and unauthorized credit.
Process ACH stop payment requests.
Process internal ACH transactions, including dealer chargebacks and one-off special pulls.
Process member ACH account postings and adjustments to keep accounts current and minimize potential losses.
Serve as a primary backup for one or more key department functions.
Assist with training new employees in the department as needed.
Perform department duties such as procedure review and revision and gathering audit documentation.
Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Exhibit the company's stated core values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back.
Maintain regular and predictable attendance.
Perform other duties as assigned to support effective department operation.