Member Experience Specialist

VASA FITNESS • Colorado Springs, CO

8h • Onsite

About The Position

At VASA Fitness, the Member Experience Specialist is the first friendly face members encounter at the front desk and helps create an inclusive, welcoming fitness community. The role sets the tone for each visit by greeting members, building personal connections, and keeping the club clean, organized, and inviting. The specialist guides members on their fitness journey by sharing information about memberships, upgrades, and personal training options, helping members feel valued and motivated to return.

The position works in a fitness facility and office setting, with possible temperature variations and ambient noise from conversations and gym equipment. Employees work regularly scheduled shifts during business hours. Available schedules include opening shifts from 3:45 a.m. to noon, mid shifts from 10 a.m. to 7 p.m., and closing shifts from 4 p.m. to midnight. Compensation is $11.40 per hour plus uncapped commission; top performers may earn over $32,000 annually through wages and commission.

Requirements

• Strong communication skills and a professional approach.
• Comfort with multitasking and working independently.
• At least 1 year of customer service experience; membership sales experience is preferred.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.
• Ability to stand and walk most of the time.
• Ability to lift, push, pull, and move a minimum of 50 pounds.
• Ability to convey detailed or important information accurately, loudly, or quickly, and to interpret and relay instructions.
• Ability to work regularly scheduled shifts during business hours.

Nice To Haves

• Membership sales experience.
• Bilingual skills.
• CPR certification.

Responsibilities

• Greet guests and members warmly, using a smile and eye contact.
• Build personal connections and help members feel welcome and valued.
• Share information about memberships, upgrades, and personal training options.
• Conduct confident conversations and tours to support membership, upgrade, and personal training sales.
• Keep all areas of the club, including bathrooms and the front desk, clean, organized, and inviting.
• Address member needs promptly and provide helpful solutions.
• Share feedback with leadership and use it to improve the member experience.
• Work regularly scheduled shifts during business hours to assist members and sell services in person.

Benefits

• Two complimentary gym memberships for employees, including one to share.
• Discounted personal training sessions.
• 401(k) options.
• Employee Assistance Program, including free therapy, financial advising, legal advice, and more.
• Paid time off for employees working 30 or more hours per week.
• Medical, dental, and vision benefits for employees working 30 or more hours per week.
• Paid parental leave for employees working 30 or more hours per week.
• Career advancement opportunities into leadership and management positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed