Member Experience Representative - Temporary (2026-025)
About The Position
Benton REA invites applications for a Temporary Member Experience Representative. The role includes balancing daily cash receipts, processing billing and following billing procedures, and providing courteous service to members and the public in a collaborative team environment. The position will primarily report to Benton REA headquarters in West Richland, Washington, and may occasionally require reporting to the Prosser office. It is expected to last up to four months. Temporary positions are not eligible for Association benefits and do not have a guaranteed length of service or hours. The work schedule is a 4-10 schedule, with every Friday off, and includes 10 hours of paid sick leave per month. The selection process may include a request for writing samples, an interview, skills testing through Willo, and an in-person interview. The selected candidate will undergo a comprehensive background process, including a criminal background check, driving history review, and drug screen.
Requirements
- High school graduate or equivalent (GED).
- Two years of customer service experience.
- Proficiency in general office tasks and computer peripherals.
- Valid driver's license.
- Ability to communicate orally and in writing with excellent grammar and professionalism.
- Ability to prioritize exceptional service and support a positive customer journey.
- Strong organizational and multitasking skills.
- Effective problem-solving abilities.
Nice To Haves
- Bilingual proficiency in Spanish.
- Strong team-player qualities.
- Outgoing, adaptable, and flexible personality.
- Prior banking or utility customer service experience.
- Forward-thinking approach and drive toward process improvement, efficiency, and excellence.
- Strong technical aptitude.
Responsibilities
- Balance daily cash receipts.
- Process billing and follow billing procedures.
- Provide courteous service to members and the public.
- Manage multiple responsibilities simultaneously and address member inquiries and challenges.
Benefits
- 10 hours of paid sick leave per month
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
