Member Experience Representative - Canada Summer Jobs

YBC•Chilliwack, BC

7d•$18 - $20•Onsite

About The Position

The Member Experience Representative works collaboratively with YMCA staff and volunteers to provide a safe and welcoming experience in branch. The primary focus on membership sales, engagement and retention while supporting delivery of The Y Way Standards and member programs and services within the branch. The Member Experience Staff will work fluidly in the facility between the membership desk, fitness floor and child, family youth programming.

Requirements

Current Standard First Aid and CPR-C & AED certificate
BCRPA Fitness Theory and BCRPA weight training preferred
Computer proficiency, including Microsoft Office and CRM systems experience
Experience with ActiveNet an asset
Excellent communication and interpersonal skills with customer service orientation
Experience in a fitness facility or recreation centre an asset
Access to reliable transit or a vehicle
Conflict resolution training an asset
Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
3 professional references
Be between 15 and 30 years of age at the start of the employment.
Be a Canadian citizen, permanent resident, or person who has been granted refugee status in Canada under the Immigration and Refugee Protection Act. International participants are not eligible. Recent immigrants are eligible if they are Canadian citizens or permanent residents.
Be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

Nice To Haves

BCRPA Fitness Theory and BCRPA weight training preferred
Experience with ActiveNet an asset
Experience in a fitness facility or recreation centre an asset
Conflict resolution training an asset

Responsibilities

Promote membership and program sales and services in a positive and professional manner
Provide facility tours in alignment with YMCA standards and the Inviting Members process.
Model and apply The Y Way service standards to deliver service excellence.
Meet and exceed projected sales targets
Assist members and guests with fitness floor related questions including machine use, equipment locations and basic movement and exercise inquiries
Perform member orientation for the fitness floor and use of equipment
Oversee fitness floor, programming, and member behavior
Use established systems and structures to record and report on member satisfaction, interest trends and activities
Promote and educate on all program offerings relevant to member/family
Provide exemplary customer service to all members, guests, and participants in all program areas
Learn member names and use them during interactions
Engage in phone calls and engage in member retention calls
Provide assistance and support in program areas including fitness and child, family, youth programming
Support member and participant program check-in process
Assist with set up programming areas including group fitness and child, family and youth
Assist with training new staff/volunteers in procedures and practices
Be prepared to change course quickly based on situational changes to the schedule or program delivery
Diffuse conflict and stressful situations through a Non-violent Crisis Intervention methodology
Ensure the safety of all members, participants, staff, and property by following YMCA standards/policies/procedures and ensuring they are maintained amongst all members and staff
Remain calm and use supportive language when dealing with upset members and stressful situations
Maintains a neat, orderly, and clean environment, including all facility program areas, common spaces, and change rooms
Regular walk-throughs of program areas to ensure member compliance, safety and cleanliness