Member Experience Manager - Indianapolis

Industrious•Indianapolis, IN

2d•Onsite

About The Position

The Member Experience Manager is an in-person hospitality role based on site five days a week, serving as the manager of an Industrious location in Indianapolis. The role focuses on creating an exceptional workplace experience for members, resolving their requests, coordinating communications and operational details, and connecting with the local business community. The manager identifies prospective members and uses a consultative sales approach to understand their needs and present solutions. The role also includes planning and delivering community programming and events, alongside hands-on hospitality and facility duties.

Requirements

Must live within an easy commute of Indianapolis, Indiana, and work on site five days a week.
Able to perform repetitive tasks involving frequent lifting, carrying, pushing, and pulling of objects weighing up to 25 pounds.
Able to stand, bend, kneel, reach, and walk for extended periods throughout the day.
Capable of operating machines and appliances as necessary, including printers, dishwashers, blenders, snack carts, knives, and kitchen utensils.
Able to participate in food preparation and cleaning duties, including use of cleaning chemicals and equipment, while complying with health and safety regulations.
Maintain sanitary work areas and follow all safety protocols.
Strong attention to detail, resilience, teamwork, and comfort with both hands-on tasks and big-picture thinking.
Comfortable engaging with people, speaking with senior business leaders, and asking questions when needed.

Responsibilities

Manage the day-to-day operation of an Industrious location and coordinate its details and communications.
Resolve member requests and create a positive member experience.
Identify prospective members, lead tours, uncover their needs, and present solutions through a consultative sales approach.
Build connections with the broader business community and represent Industrious in the local market.
Plan and deliver programming and events that appeal to the member community.
Perform food preparation and cleaning duties while maintaining sanitary work areas and following health and safety protocols.
Operate necessary machines and appliances, including printers, dishwashers, blenders, and snack carts.