Member Experience Manager
Villa Sport•Boise, ID
•Onsite
About The Position
The Member Experience Manager assists the General Manager with gym operations, including member services, club cleanliness, and achieving projected membership and sales goals. This role serves as manager on duty when the General Manager is not present. The position is full-time and hourly, with compensation based on relevant experience.
Requirements
- Thorough understanding of facility operations as defined by company standards.
- Comprehensive knowledge of facility operational, sales, and management systems.
- Proficiency with software programs used at the facility.
- Ability and experience to effectively motivate and manage staff.
- Six consecutive months as an employee displaying leadership qualities.
- Endorsement for promotion to Assistant General Manager from the direct supervisor.
- Demonstrated leadership and management qualities.
- Understanding of and adherence to all sales systems and procedures.
Responsibilities
- Assist the General Manager with gym operations.
- Oversee member services and club cleanliness.
- Help ensure the club achieves projected membership and sales goals.
- Serve as manager on duty when the General Manager is not present.
- Motivate and manage employees.
- Follow the facility's sales systems and procedures.
Benefits
- Full benefits package
- Paid time off (PTO)
- 401(k) with dollar-for-dollar company match up to 4%
- Complimentary club membership
- Discounts on club products and services
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
