Intern, Member Experience

BANNER SEVENTEEN•Boston, MA

20h•$0 - $15•Onsite

About The Position

The mission of the Boston Celtics internship program is to educate its participants in all aspects of operating a professional sports organization. Through observation and practical experience, interns learn how to function in a professional environment that requires a high energy level, the ability to perform under pressure and the utilization of essential time management skills. Through these developments, the Boston Celtics strive to successfully prepare their interns to compete for positions in the professional sports industry.

Requirements

Prior experience in customer service
Excellent verbal and written communication skills
Strong social skills with the ability to build and maintain favorable relationships
Ability to apply active listening and conflict management skills
Ability to be compatible with other departments under many circumstances
Ability to multi-task and adjust to rapidly changing business conditions
Must be a junior or senior undergraduate student or graduate student
Academic Credit
Ability to work scheduled home games and events

Nice To Haves

Previous similar experience in entertainment/sports/events is preferred

Responsibilities

Assist the Member Experience Department on game nights with Season Ticket Member gift pick-up, and pre & post game experiences
Work exclusive Season Ticket Member events, including nights and weekends
Assist Member Experience Executives with client and special requests
Engage with Season Ticket Members and Fans and address any questions or concerns that may arise while delivering a positive experience
Execute & organize tasks through multiple platforms, including Archtics & Salesforce (CRM)
Data track via Microsoft Excel and Microsoft Word
Manage the Boston Celtics Fan E-mail and Phone Inquiries
Perform additional duties assigned by the department as needed