Member Experience Coordinator (Walden)

Northgate Country Club and Walden Golf Club • Montgomery, TX

10h

About The Position

The Member Experience Coordinator plans, coordinates, and executes youth, family, and member programming to enhance the Walden Golf Club experience. The role develops a varied calendar of events, seasonal camps, and recreational activities that encourage member engagement, build community, and create memorable experiences for members of all ages. Working across departments, the coordinator oversees day-to-day youth programming, supervises programming staff, manages event logistics, and helps ensure activities are safe, organized, and consistent with Club standards.

The coordinator assists with program development and delivery, staff training and supervision, event operations, member and family engagement, safety oversight, marketing communications, budget and resource management, recordkeeping, and cross-department collaboration. The position involves indoor and outdoor work in busy, noisy settings and may require work in varied weather, evenings, holidays, and extended hours as business needs dictate.

Requirements

• At least two years of related work experience in event programming, recreation, hospitality, youth programming, or member engagement.
• CPR and First Aid certification.
• Experience in educational program development and implementation.
• Knowledge of age-appropriate activities and enjoyment of working with all age groups.
• Proficiency in Outlook and internet applications, and knowledge of Microsoft Word, Excel, and PowerPoint.
• Ability to establish and maintain effective relationships with members, guests, clients, and employees.
• Knowledge of how to perform the required role in emergency situations.
• Strong organizational skills and the ability to work safely, prudently, and in an organized manner.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to interact effectively with people of diverse backgrounds, cultures, and education levels.
• Results-oriented approach and ability to work with minimal direction.
• Team-oriented, hands-on approach and ability to work in a fast-paced environment.
• Ability to safely lift items up to 30 pounds; walk and stand continuously; and frequently lift, bend, stoop, pull, and perform repetitive actions.
• Ability to reach, bend, stoop, and stand for long periods.
• Ability to convey information clearly, assess alternatives quickly and accurately, and maintain composure and objectivity under pressure.
• Effective listening and ability to understand and clarify concerns raised by members, guests, and team members.
• Ability to project one's voice and gain the attention and cooperation of youngsters.

Nice To Haves

• Bachelor’s degree in education, event management, or recreation is preferred.

Responsibilities

• Assist in developing and administering youth and family programs, recreational activities, seasonal camps, and family-friendly events aligned with member interests and Club standards.
• Supervise youth activity counselors and camp counselors; provide training, guidance, and support.
• Assist with day-to-day event management, including setup, staffing, materials, and equipment, and serve as the on-site point of contact during events.
• Promote activities, gather feedback, respond to inquiries, and build relationships with members and families to encourage participation and community.
• Ensure activities follow Club safety protocols and industry best practices; maintain equipment and facilities in safe, suitable condition.
• Support event promotion by developing content, maintaining event calendars and registration information, and collaborating with Marketing on newsletters, emails, digital signage, social media, and website updates.
• Track program expenses, support cost-effective decisions, help prepare purchase orders, and manage supplies and inventory within allocated resources.
• Maintain program registration, attendance, and feedback records; help compile reports and analyze programming effectiveness.
• Collaborate with food and beverage, golf, tennis, facilities, marketing, and other departments to integrate family programming into the Club experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed