Member Experience Coordinator

ClubCorp•Anthem, AZ

About The Position

The Member Experience Coordinator enhances the member experience at the club by coordinating the event calendar and registrations, supporting event setup and implementation, managing social media channels, and helping promote events and engage members. The role supports member onboarding, programming, communication, retention, and community relations. It also includes maintaining event and registration information in MembersFirst, assisting with member follow-up and tracking systems, and collaborating with department heads on the annual club event calendar. The position reports to the Member Experience Director, Member Experience Manager, and/or General Manager, depending on the club's staffing structure.

Requirements

High school diploma or equivalent.
At least 1 year of experience in the hospitality industry or a similar customer-facing role.
Service-oriented mindset and ability to make members and guests feel valued.
Friendly, personable, positive, can-do attitude, and willingness to go above and beyond.
Strong communication skills across verbal, written, phone, text, and social media channels.
Ability to work under pressure and manage multiple tasks simultaneously.
Strong organization and attention to detail.
Professional and welcoming phone demeanor.
Strong listening skills and ability to understand and respond to member and guest needs.
Advanced proficiency with Microsoft Office applications, including Word, Outlook, and Excel.
Collaborative team spirit and positive attitude.
Strong time management, prioritization, and multitasking skills.
Ability to stand, walk, and perform physical activities for extended periods.
Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
Ability to climb ladders, squat, kneel, reach, grasp, twist, bend, and fold or unfold items as required.
Sufficient visual acuity and ability to talk and hear effectively.
Ability to use a computer, keyboard, telephone, copier, and general office supplies.

Nice To Haves

Service-oriented mindset and ability to make every member and guest feel valued.
Friendly, personable, positive, can-do attitude, and willingness to go above and beyond.
Strong communication across verbal, written, phone, text, and social media channels.
Ability to work well under pressure while managing multiple tasks.
Strong organizational skills and attention to detail.
Professional and welcoming phone demeanor.
Strong listening skills and ability to understand and respond to member and guest needs.
Advanced proficiency in Microsoft Word, Outlook, and Excel.
Positive attitude and collaborative team spirit.
Strong time management, prioritization, and multitasking skills.

Responsibilities

Support member experience functions, including new member onboarding, programming, communication, and retention efforts.
Coordinate event registrations, prepare member check-in materials, and assist with event setup, including décor, name badges, and welcome signs.
Capture event photos; send thank-you cards to speakers; and write personalized postcards inviting members to future events.
Conduct new member welcome calls and manage member birthday and anniversary lists.
Manage social media activities, create and respond to posts, and keep event calendars accurate across communication channels.
Update club marketing materials, including posters, table tents, and digital displays.
Maintain event and registration information in MembersFirst and promote events through club communication channels.
Support At Risk and Early Tenure Management calls and enter data into tracking systems such as Member 360.
Assist with processing resignations and conducting follow-up communications.
Collaborate with department heads to create a unified annual club event calendar and represent the club on member committees.
Assist others and take on additional tasks as assigned by management.
Follow company, club, and department policies, procedures, instructions, and safety guidelines.
Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
Pursue personal and professional growth and maintain required role-related certifications.
Address and resolve challenges using available resources, collaborating with regional and corporate teams as needed.
Attend daily briefings and participate in required activities.
Work additional hours, including weekends and/or holidays, as required to meet position deadlines.