Member Experience Coordinator

Invited • Anthem, AZ

3d

About The Position

The Member Experience Coordinator enhances the member experience at the club by coordinating the event calendar and registrations, supporting event setup and implementation, managing social media channels, and promoting communication that engages members and strengthens the club community. The role also supports member onboarding, programming, retention, and community relations.

The position reports to the Member Experience Director, Member Experience Manager, and/or General Manager when the club does not have a Member Experience Manager or Director. The coordinator collaborates with department heads and member committees to support a unified annual events calendar and member satisfaction. Additional duties may be assigned to support club operations.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in the hospitality industry or a similar customer-facing role.

Nice To Haves

• Service-oriented mindset and ability to make members and guests feel valued.
• Friendly, personable, positive, can-do attitude and willingness to go above and beyond.
• Strong verbal, written, phone, text, and social media communication skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong organizational skills and attention to detail.
• Professional and welcoming phone demeanor.
• Strong listening skills and ability to understand and respond to member and guest needs.
• Advanced proficiency with Microsoft Office applications, including Word, Outlook, and Excel.
• Collaborative team spirit.
• Strong time management, prioritization, and multitasking skills.

Responsibilities

• Support member experience functions, including new member onboarding, programming, communication, and retention efforts.
• Coordinate event registrations and prepare member check-in materials.
• Assist with event setup, including décor, name badges, and welcome signs.
• Capture event photos, send thank-you cards to speakers, and write personalized postcards inviting members to future events.
• Conduct new member welcome calls and manage member birthday and anniversary lists.
• Manage social media activities, including creating and responding to posts.
• Keep the event calendar accurate across communication channels.
• Update club marketing materials, including posters, table tents, and digital displays.
• Maintain event and registration information in MembersFirst and promote events through club communication channels.
• Support At Risk and Early Tenure Management calls and enter data in tracking systems such as Member 360.
• Assist with processing resignations and conduct follow-up communications.
• Collaborate with department heads to create a unified annual club event calendar.
• Represent the club on member committees to enhance community relations and member satisfaction.
• Follow company, club, and department policies, procedures, instructions, and safe working practices.
• Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Pursue personal and professional growth and maintain any required role-related certifications.
• Address challenges using available resources and work with regional and corporate teams to support club operations.
• Attend daily briefings and participate in required activities.
• Assist others and take on additional tasks as assigned by management.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED