Member Experience Coordinator | Full-Time | Virginia Tech Club

Oak View Group•Blacksburg, VA

11d

About The Position

The Member Experience Coordinator is an integral member of the Member Experience Team, supporting department initiatives and projects while creating exceptional experiences for Club Members before, during, and after each visit. The role delivers the Club’s signature service through warm welcomes, meaningful “magic moments,” and memorable farewells. It serves as a key point of contact for members, managing communications and inquiries, supporting reservations and member preferences, promoting Club events, programs, facilities, services, and experiences, and building relationships with members and guests. The coordinator supports ClubLife initiatives such as birthday campaigns, reservation follow-up, signature event invitations, and new member onboarding. The role emphasizes recognizing members by name, making personal connections, and helping new members feel welcomed and engaged. The position reports directly to the Director of Member Experience and pays $18.00–$22.00 per hour. Full-time benefits listed are health, dental, and vision insurance; a 401(k) savings plan and matching; and paid time off, including vacation days, sick days, and 11 holidays. The position is listed as open until December 31, 2026.

Requirements

1–2 years of experience in the hospitality industry or a similar field.
Service-oriented mindset and ability to make every guest feel valued.
Strong verbal, written, phone, text, and social media communication skills.
Ability to work under pressure while coordinating multiple tasks.
Strong organizational skills and attention to detail.
Positive phone demeanor.
Advanced working knowledge of Microsoft Office, including Word, Outlook, and Excel.
Positive attitude and willingness to work as part of a team.
Ability to stand and walk for extended periods.
Ability to work at home for Hokie Football games.
Ability to work a flexible schedule, including weekends and/or holidays as needed.

Responsibilities

Coordinate and distribute member emails in accordance with the Club’s communication standards.
Populate the event calendar and create event registration confirmations.
Prepare member check-in materials, including name badges and welcome signs.
Set up event décor and warm welcomes.
Create and send thank-you cards to speakers.
Post event photos on social media.
Conduct new member welcome calls, provide a warm welcome, and invite new members to orientation.
Respond to social media posts, create copy, and verify the event calendar on the Facebook page.
Provide members with initial updates about events and registration.
Update Club marketing materials and channels, including posters, table tents, and Enplug.
Support ARMI calls or data entry in Tableau.
Support new member data entry and follow-up.
Run member birthday and anniversary lists for engagement.
Support resignation processing and follow-up.
Define and execute meaningful member “magic moments.”
Write personalized postcards inviting members to events.
Work with department heads to identify, complete, and implement one unified annual calendar of member events.
Represent the Club on various member committees.
Follow company, Club, and department operating standards, policies, and procedures, whether written or verbal.
Conduct oneself professionally and respectfully, and work safely.
Attend daily line-up and participate as requested.
Arrive in a clean, neat uniform and be properly groomed according to Club standards.
Remain open, flexible, and adaptable to members’ and guests’ changing needs.
Understand and use service recovery procedures; notify the GM and/or department heads of complaints and address them promptly using those procedures.
Assume different responsibilities as needed and requested.