Member Experience Associate Full Time

BJ's Wholesale Club • Portage, IN

4d

About The Position

The Member Experience Associate performs merchandise protection procedures, monitors activity at club entrances and exits, and provides superior customer service to members. The role supports club policies, procedures, and compliance while promoting a safe, positive, inclusive, and respectful environment for members and team members. Associates are expected to follow GOLD Member Standards and club standards, work collaboratively to achieve goals, maintain a friendly attitude, and understand how consistent execution affects the business.

The position includes greeting and assisting members, resolving concerns, checking merchandise and receipts, auditing pickup and delivery transactions, responding to security alarms, and inspecting bags as people leave the building. Regular, predictable, full attendance is an essential function. Other duties may be assigned, including work in other departments as needed.

Requirements

• Strong interpersonal skills.
• Attention to detail.
• Ability to use a smart handheld device.
• Successful completion of required training and certification processes.
• At least 18 years of age, except where the stated state-specific minimum applies: 19 in Indiana and 21 in Delaware.
• Must have been employed with the company for at least 6 months.

Nice To Haves

• Basic math skills.

Responsibilities

• Greet, assist, and thank members promptly and professionally; provide superior service at all points of contact.
• Resolve member concerns courteously and in a timely manner, escalating issues to management when necessary.
• Follow merchandise protection procedures and shrink alert protocols, and maintain the AP Alert Binder according to standards.
• Follow BEST procedures, cross-check merchandise against member register receipts, and verify high-dollar-value items.
• Record register receipt discrepancies and notify the front line so they can be corrected promptly.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Inspect known repack articles to ensure repack awareness guidelines are followed.
• Monitor members and visitors entering and exiting the club.
• Respond to Electronic Article Surveillance (EAS) alarms according to established procedures.
• Maintain high safety standards for members and team members.
• Inspect team members', members', and vendors' bags, backpacks, briefcases, and lunch boxes as they leave the building.
• Process empty water jug return vouchers for members.
• Maintain club policies and procedures, and perform other assigned duties, including working in other departments as needed.
• Support club standards for cleanliness, organization, teamwork, and daily execution.
• Maintain regular, predictable, and full attendance.

Benefits

• Weekly pay.
• Complimentary Club Card Membership and a free Supplemental Membership for someone in the team member's household.
• Paid vacation, personal, sick days, holidays, bereavement leave, and jury duty leave.
• Choice of three medical plans.
• Optional dental and vision coverage.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares available at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed