Experience Team Member, Full-Time
About The Position
The Experience Team Member (ETM) supports The Scion Group’s commitment to exceptional customer experience and strong community partnerships. The role combines marketing, relationship building, administration, and customer service in a fast-paced, agile collegiate environment. The ETM interacts with customers, gives community and amenity tours, supports sales and engagement initiatives, assists with local marketing and social media, and helps maintain property operations and office organization. The position is based at the assigned property and includes daytime business hours and an after-hours on-call rotation.
Requirements
- Customer-centric mindset.
- Agility and flexibility in a frequently changing environment.
- Strong communication and interpersonal skills with a diverse population.
- Reliability and self-discipline.
- Availability to work during summer, holidays, and Turn periods.
- Eligibility to work in the United States; visa sponsorship is not available.
Responsibilities
- Prioritize interactions and communication with customers and provide community and amenity tours.
- Provide the management team with feedback on sales barriers and customer objections.
- Execute sales and engagement initiatives as outlined by management.
- Recommend local marketing opportunities and messaging.
- Assist with social media and communication on various platforms to engage customers.
- Assist with planning, promoting, and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
- Represent the community positively and professionally, both in and out of the office.
- Demonstrate proficiency with general community, market, and policy knowledge.
- Log, file, and retrieve customer packages.
- Assist with housekeeping involved in opening, closing, and maintaining the office, clubhouse, grounds, and amenities.
- Schedule and follow up on maintenance requests to support timely resolutions.
- Maintain office organization and cleanliness.
- Assist with after-hours lockout duties as required.
Benefits
- Discretionary annual bonus.
- Paid Time Off.
- Health Insurance.
- Dental Insurance.
- Vision Insurance.
- 401k Matching.
- Paid Maternal Leave.
- Parental Leave.
- Learning reimbursement opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
