Member Engagement Manager

University of Arkansas System • Fayetteville, AR

2d • $85,000 - $109,000 • Remote

About The Position

ARE-ON provides and supports WAN and select networking services for 45 institutions of higher-ed and healthcare delivery in Arkansas, including internet delivery, managed WAN router service, and project consulting. The ARE-ON associate network engineer is directly responsible for supporting technology services that drive the healthcare, research, and education missions of some of the largest public organizations in the state. ARE-ON is a unit of the University of Arkansas System, and all our employees are eligible for the same benefits package as the University of Arkansas, Fayetteville campus.

Day to Day
The Member Engagement Manager reports to the Executive Director and serves as ARE-ON's primary relationship-builder with information technology departments, research offices, and applied users of ARE-ON's services across the member community, spanning the academy and healthcare delivery. This role identifies where members' institutional strategy and technology goals should inform ARE-ON's investment in services and capabilities, and surfaces shared investment and partnership opportunities across the membership. The Member Engagement Manager facilitates member education on ARE-ON's services and benefits to help institutions realize the full value of their existing investment, leads onboarding for new member institutions, and owns ARE-ON's total engagement strategy, including in-person conferences, meetings, online seminars, and working groups. This role also establishes and maintains ARE-ON's overall member engagement program and associated metrics, including tracking applied engagement work carried out across ARE-ON's technical and support teams in response to member needs. This is an individual contributor position with no direct reports.

Requirements

• Bachelor's degree in a relevant field from an accredited institution of higher education, or equivalent combination of education and experience
• At least four years of experience building and managing professional relationships with senior leadership or decision-makers across multiple organizations, departments, or business units
• Demonstrated experience operating in a complex, multi-stakeholder environment, coordinating across functions or organizational boundaries rather than within a single team
• Must reside within the state of Arkansas as defined in University of Arkansas Policies and Procedures #412.3.
• Regular in-state travel to ARE-ON member campuses for in-person relationship building and initiative development, estimated at 25% to 50% of working time.

Nice To Haves

• Demonstrated understanding of higher education's operating environment at an institutional or system level, extending beyond a single department or unit, such as through experience within a research and education network or broader higher education setting
• Ability to communicate credibly across a range of technology domains, including academic technology, healthcare technology, research cyberinfrastructure, and enterprise IT service delivery, without requiring deep technical expertise in any single area
• Excellent interpersonal and communication skills, with demonstrated ability to listen, translate, and build rapport across varied institutional audiences
• Demonstrated executive presence and public-speaking ability, with comfort engaging senior institutional leadership in both small and large group settings, including conferences and working groups
• Experience in a higher education technology environment
• Familiarity with the funding landscape for multi-institutional and regional technology or research initiatives
• Experience facilitating cross-institutional collaboration, shared governance, or shared-services initiatives
• Experience coordinating conferences, working groups, or member- or community-engagement programs
• Experience with CRM or member-database platforms (e.g., Salesforce) to manage relationship and engagement records
• Experience defining and reporting on member engagement metrics or program KPIs

Responsibilities

• Serves as ARE-ON's primary relationship-builder with information technology departments, research offices, and applied users of ARE-ON's services across the member community, spanning the academy and healthcare delivery.
• Identifies where members' institutional strategy and technology goals should inform ARE-ON's investment in services and capabilities.
• Surfaces shared investment and partnership opportunities across the membership.
• Facilitates member education on ARE-ON's services and benefits to help institutions realize the full value of their existing investment.
• Leads onboarding for new member institutions.
• Owns ARE-ON's total engagement strategy, including in-person conferences, meetings, online seminars, and working groups.
• Establishes and maintains ARE-ON's overall member engagement program and associated metrics, including tracking applied engagement work carried out across ARE-ON's technical and support teams in response to member needs.

Benefits

• University contributions to health, dental, life and disability insurance
• Tuition waivers for employees and their families
• 12 official holidays
• Immediate leave accrual
• Choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level