Member Engagement Manager

University of Arkansas • Fayetteville, AR

1d • Remote

About The Position

The Member Engagement Manager reports to the Executive Director and serves as ARE-ON's primary relationship-builder with information technology departments, research offices, and applied users of ARE-ON's services across the member community, spanning the academy and healthcare delivery. This role identifies where members' institutional strategy and technology goals should inform ARE-ON's investment in services and capabilities, and surfaces shared investment and partnership opportunities across the membership. The Member Engagement Manager facilitates member education on ARE-ON's services and benefits to help institutions realize the full value of their existing investment, leads onboarding for new member institutions, and owns ARE-ON's total engagement strategy, including in-person conferences, meetings, online seminars, and working groups. This role also establishes and maintains ARE-ON's overall member engagement program and associated metrics, including tracking applied engagement work carried out across ARE-ON's technical and support teams in response to member needs. This is an individual contributor position with no direct reports.

Requirements

• Bachelor's degree in a relevant field from an accredited institution of higher education, or equivalent combination of education and experience
• At least four years of experience building and managing professional relationships with senior leadership or decision-makers across multiple organizations, departments, or business units
• Demonstrated experience operating in a complex, multi-stakeholder environment, coordinating across functions or organizational boundaries rather than within a single team
• Must reside within the state of Arkansas
• Regular in-state travel required (25% to 50% of working time)
• Regular, reliable, and non-disruptive attendance
• Ability to create and maintain collegial, harmonious working relationships with others
• Proof of legal authority to work in the United States on the first day of employment

Nice To Haves

• Demonstrated understanding of higher education's operating environment at an institutional or system level, extending beyond a single department or unit, such as through experience within a research and education network or broader higher education setting
• Ability to communicate credibly across a range of technology domains, including academic technology, healthcare technology, research cyberinfrastructure, and enterprise IT service delivery, without requiring deep technical expertise in any single area
• Excellent interpersonal and communication skills, with demonstrated ability to listen, translate, and build rapport across varied institutional audiences
• Demonstrated executive presence and public-speaking ability, with comfort engaging senior institutional leadership in both small and large group settings, including conferences and working groups
• Experience in a higher education technology environment
• Familiarity with the funding landscape for multi-institutional and regional technology or research initiatives
• Experience facilitating cross-institutional collaboration, shared governance, or shared-services initiatives
• Experience coordinating conferences, working groups, or member- or community-engagement programs
• Experience with CRM or member-database platforms (e.g., Salesforce) to manage relationship and engagement records
• Experience defining and reporting on member engagement metrics or program KPIs

Responsibilities

• Serves as ARE-ON's primary relationship-builder with information technology departments, research offices, and applied users of ARE-ON's services across the member community.
• Identifies where members' institutional strategy and technology goals should inform ARE-ON's investment in services and capabilities.
• Surfaces shared investment and partnership opportunities across the membership.
• Facilitates member education on ARE-ON's services and benefits.
• Leads onboarding for new member institutions.
• Owns ARE-ON's total engagement strategy, including in-person conferences, meetings, online seminars, and working groups.
• Establishes and maintains ARE-ON's overall member engagement program and associated metrics.
• Tracks applied engagement work carried out across ARE-ON's technical and support teams in response to member needs.

Benefits

• University contributions to health insurance
• University contributions to dental insurance
• University contributions to life insurance
• University contributions to disability insurance
• Tuition waivers for employees and their families
• 12 official holidays
• Immediate leave accrual
• Choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level