Member Engagement Advocate

Lantern•Dallas, TX

12d•Onsite

About The Position

Be the voice that gets someone the care they've been putting off. Join us in Dallas and build a career doing it. This is a phone-first, sales-driven role. Expect a full day of outbound dialing, with the skills below woven into every call. Spend the bulk of your day making outbound calls: working dial lists, building rapport fast, and moving members toward scheduling their care. Apply consultative sales techniques and confident objection-handling to turn hesitant or disengaged members into active participants in their own care. Educate members on their benefits and surgical pathways clearly enough that they're ready to say yes. Field inbound calls as needed, offering the same expert-level guidance on benefits and appointment scheduling. Own member cases from initiation through resolution, coordinating across providers, insurers, and internal teams. Keep meticulous, real-time documentation across all systems so nothing falls through the cracks. Partner directly with health plans to resolve benefits, claims, and billing questions on members' behalf. Handle escalated or sensitive situations with sound judgment and genuine empathy. Maintain strict HIPAA compliance and the highest standard of professionalism in every interaction. Hit individual call and conversion metrics while contributing to team goals. Participate actively in ongoing training and development.

Requirements

Real experience in an outbound sales or high-volume calling environment. You know what it takes to work a list and close.
3+ years of customer service experience, or an Associate's degree; 2+ years in a healthcare contact center, care navigation, or sales/case management environment is a strong plus
Confidence handling objections and staying persuasive call after call, without losing warmth
Excellent verbal and written communication skills across members, providers, and insurance partners
Strong organizational skills, able to manage multiple systems, calls, and competing priorities without dropping the ball
Comfort learning new CRM and contact center technologies quickly
Genuine empathy and a deep commitment to the member experience
Working knowledge of HIPAA and healthcare compliance requirements
Resilience. You are comfortable dialing again after a tough no, and staying consistent across a full day of calls

Nice To Haves

Bilingual (English-Spanish) preferred

Responsibilities

Spend the bulk of your day making outbound calls: working dial lists, building rapport fast, and moving members toward scheduling their care
Apply consultative sales techniques and confident objection-handling to turn hesitant or disengaged members into active participants in their own care
Educate members on their benefits and surgical pathways clearly enough that they're ready to say yes
Field inbound calls as needed, offering the same expert-level guidance on benefits and appointment scheduling
Own member cases from initiation through resolution, coordinating across providers, insurers, and internal teams
Keep meticulous, real-time documentation across all systems so nothing falls through the cracks
Partner directly with health plans to resolve benefits, claims, and billing questions on members' behalf
Handle escalated or sensitive situations with sound judgment and genuine empathy
Maintain strict HIPAA compliance and the highest standard of professionalism in every interaction
Hit individual call and conversion metrics while contributing to team goals
Participate actively in ongoing training and development