Manager, Member Engagement

THE CHAMBER OF COMMERCE FOR GREATER PHILADELPHIA•Philadelphia, PA

10d•$0 - $65,000•Hybrid

About The Position

The Chamber of Commerce for Greater Philadelphia (The Chamber) brings area businesses and civic leaders together to amplify the impact of business in the region, advocate for a competitive business climate and grow a vibrant and diverse business community in order to achieve our vision: The Greater Philadelphia Region is a top global destination for business and a leader in inclusive growth. The Chamber is seeking a highly motivated Manager, Member Engagement to ensure that members receive ongoing value from their Chamber investment by providing support, connecting them with resources, and proactively addressing concerns. Through relationship-building and strategic outreach, the Manager, Member Engagement strengthens member relationships, maximizes renewal rates, and plays a key role in sustaining the Chamber’s membership base.

Requirements

3+ years of experience in member relations, account management, customer relations, or related experience with a demonstrated record of retention success.
Strong relationship-building skills and ability to engage with business professionals.
Excellent communication and problem-solving abilities.
Proficiency in CRM software, MS Word, and MS Excel.
Must be a resident of the greater Philadelphia region.
Must have reliable transportation, proof of insurance, and a valid driver’s license.
Ability to work independently and collaboratively within a team.
Strong attention to detail and ability to manage multiple priorities effectively.

Responsibilities

Implement the Chamber’s standardized member relations processes to foster positive, professional relationships with assigned members.
Actively participate in the onboarding process for new members to ensure a smooth transition into the Chamber.
Identify opportunities to enhance member engagement by connecting members to relevant Chamber services, programs, and networking opportunities.
Conduct regular outreach to assigned members.
Address delinquent accounts promptly and work to re-engage at-risk members.
Develop and implement member satisfaction strategies to increase retention and renewals.
Monitor membership retention trends and develop initiatives to address potential attrition concerns.
Act as a liaison between members and Chamber leadership, staff, and volunteers to foster meaningful connections and provide ongoing support.
Ensure timely and accurate updates to the Chamber’s membership management system regarding all member interactions.
Represent the Chamber professionally and positively at all times.
Attend Chamber meetings, networking events, and activities, as assigned, to enhance member relations.
Participate in member ribbon cuttings and business community events as assigned.
Prepare membership and retention reports as required by the Director, Membership.
Perform other duties as assigned.