Member Concierge

Life Time Inc.•Evanston, IL

4d•$18 - $21

About The Position

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member and guest engagement. You will grow your skills and build your professional network through self-directed progression through hospitality certification levels and create a customized succession plan to realize your professional goals.

Requirements

High school graduate or equivalent.
At least 1–2 years of experience in customer service or sales.
Skilled at multitasking and delivering high-quality customer service and service recovery.
Effective verbal communication skills.
Comfortable working in a fast-paced environment.
Able to stand for 4 hours at a time.
Friendly and outgoing demeanor.
Complete Retention Specialist Certification within 60 days of hire.
Passion for serving others.

Nice To Haves

Bachelor’s degree in Hospitality.

Responsibilities

Operate as the first point of contact for members and guests entering the resort.
Build relationships with members and guests through a hospitality mindset and regularly create extraordinary experiences.
Receive inbound calls and conduct outbound outreach to support member and guest engagement and acquisition.
Maintain current knowledge of club programming, events, pricing, and policies to educate members and guests.
Assist with account maintenance, member requests and changes, and transactions, including payments for programs, services, and products.
Serve as a key point of contact for new membership sales and member retention interactions.
Resolve member questions and concerns using appropriate problem-solving and service-recovery tools and resources.

Benefits

Fully subsidized membership.
Discounts on Life Time products and services.
401(k) retirement savings plan with company discretionary match for team members age 21 and older.
Training and professional development.
Paid sick leave where required by law.
For full-time team members: medical, dental, vision, and prescription drug coverage.
For full-time team members: short-term and long-term disability insurance.
For full-time team members: life insurance.
For full-time team members: pre-tax flexible spending and dependent care plans.
For full-time team members: parental leave and adoption assistance.
For full-time team members: paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
For eligible full-time team members meeting the required income threshold: deferred compensation plan.