Member Concierge

Flexcar•Marietta, GA

3d•Onsite

About The Position

The Member Concierge is responsible for delivering an outstanding experience to Flexcar members by assisting them and their vehicles before, during, and after their membership. Support may be provided by phone, chat, or in person, and may include preparing vehicles for delivery. The role is onsite in Marietta, Georgia, with a starting rate of $22.50 per hour and a benefits package available from day one. Flexcar offers month-to-month car ownership with insurance and maintenance included, allowing members to swap vehicles as their needs change. The company describes this role as an opportunity to build a long-term career and develop professionally while gaining hands-on experience with its fleet and operations. This is a small-market operation, and the manager may assign additional duties and responsibilities.

Requirements

1–2 years of proven customer-service experience, preferably in a fast-paced environment.
Excellent interpersonal and communication skills.
Strong problem-solving and decision-making abilities.
Proficient computer skills and the ability to learn and navigate new software systems quickly.
A passion for exceptional customer service and dedication to exceeding customer expectations.
Ability to multitask, prioritize tasks, and work effectively under pressure.
Flexibility to safely operate vehicles and perform work in inclement weather, including evenings, weekends, and holidays, based on operational requirements.
Strong attention to detail to ensure no member request or need is overlooked.
Strong listening skills to identify essential information and meet customer needs.
Ability to manage cases, provide timely follow-up, and escalate unresolved issues according to standard procedures.

Responsibilities

Provide exceptional support throughout members’ ordering, pickup, delivery, driving, and vehicle-return experiences.
Promptly and accurately troubleshoot and resolve customer order and vehicle issues, focusing on member satisfaction.
Participate in cleaning and preparing vehicles before delivery, and ensure vehicles meet Flexcar quality standards.
Use company operational systems and tools to manage member interactions, track progress, and maintain accurate records.
Maintain in-depth knowledge of Flexcar’s business, features, updates, and processes, and serve as a product expert.
Greet customers at Flexcar property or delivery locations, create a welcoming atmosphere, and provide information about the company and its products.
Collaborate with cross-functional teams, including customer care and security, to provide a seamless member experience.
Identify opportunities for process improvement and contribute to customer-service initiatives.
Manage support cases so issues are recorded, tracked, resolved, and followed up on in a timely manner.
Follow escalation procedures and work with internal teams such as Product, Engineering, and Operations to resolve issues.
Perform other duties and responsibilities assigned by the manager.

Benefits

Potential to accrue 80 hours of paid time off in the first year and up to 120 hours in later years.
Multiple company-paid holidays.
40 hours of sick time.
401(k) with company match from day one of hire.
Low-cost medical, dental, and vision coverage, with eligibility from day one.
Wellness programs.
Flexible Spending Accounts and Health Savings Account.
Life and disability insurance.
Discounted employee rate on Flexcar products and no annual membership fee.
Weekly pay.
Employee referral bonus.
Uniforms.