Member Concierge

Life Time•Evanston, IL

About The Position

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member and guest engagement. You will build your skills and professional network through self-directed progression through hospitality certification levels and create a customized succession plan to realize your professional goals. The position is the first point of contact for members and guests entering the resort. It supports member engagement and acquisition through inbound calls and outbound outreach, account maintenance and transactions, membership sales and retention, and problem solving and service recovery. The concierge maintains knowledge of club programming, events, pricing, and policies to appropriately educate members and guests. This is an hourly position with wages starting at $17.50 and paying up to $21.00, based on experience and qualifications.

Requirements

High school graduate or equivalent.
Minimum of 1–2 years of experience in customer service or sales.
Complete Retention Specialist Certification within 60 days of hire.
Demonstrated ability to multitask and deliver high-quality customer service and service recovery.
Verbal communication skills and effective communication skills.
Comfort working in a fast-paced environment.
Able to stand for four hours at a time.
Friendly and outgoing demeanor.
Passion for serving others.

Nice To Haves

Bachelor’s degree in Hospitality.

Responsibilities

Operate as the first point of contact for members and guests entering the resort.
Build relationships with members and guests by exemplifying a hospitality mindset and creating extraordinary experiences.
Receive inbound phone calls and conduct outbound outreach to support member and guest engagement and acquisition.
Maintain updated knowledge of club programming, events, pricing, and policies to educate members and guests.
Assist members with account maintenance, needs, changes, and transactions, including payments for programs, services, and products.
Serve as a key point of contact for new membership sales and member retention interactions.
Address member questions and concerns through problem solving and service recovery, using appropriate tools and resources.

Benefits

Fully subsidized membership.
Discounts on Life Time products and services.
401(k) retirement savings plan with company discretionary match for team members age 21 and older.
Training and professional development.
Paid sick leave where required by law.
For eligible full-time team members: medical, dental, vision, and prescription drug coverage.
For eligible full-time team members: short-term and long-term disability insurance.
For eligible full-time team members: life insurance.
For eligible full-time team members: pre-tax flexible spending and dependent care plans.
For eligible full-time team members: parental leave and adoption assistance.
For eligible full-time team members: paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
For eligible full-time team members meeting the required income threshold: deferred compensation plan.