Member Care Representative I

LBS Financial Credit Union • Cerritos, CA

7d • $20 - $21

About The Position

The Member Care Representative I (MCR I) delivers an excellent experience to current and potential credit union Members through personalized service and the FACES signature service: Friendly, Accurate, Courteous = Excellent Service. This entry-level role is intended for an employee entering the financial services industry and learning and developing the basic tasks of a teller. The MCR I educates Members about the credit union’s products and services and performs essential teller-related job functions. The representative works with Members and teammates to meet and exceed individual and Credit Union goals while following credit union policies and procedures. Occasional business travel to and from the corporate office and coverage at other branches may be required.

Requirements

• High school diploma or equivalent.
• Excellent listening and communication skills.
• Demonstrated outstanding customer service skills.
• Ability to work in a fast-paced team environment.
• Previous experience providing product recommendations and referrals.
• Ability to manage multiple priorities simultaneously while maintaining a calm, friendly demeanor.
• Attention to detail.
• Ability to consistently report to work on time as scheduled.
• Professional manner and attire.
• Ability to learn new systems, policies, and processes quickly.
• Working knowledge of Microsoft Office products.
• High level of ethics, good judgment, and common sense.
• Eligible to be bonded through a fidelity bond.
• External candidates who receive and authorize an offer-related background investigation are subject to employment verification, credit report, criminal records, Social Security, and governmental registries searches.

Nice To Haves

• Previous cash-handling and cash-drawer balancing experience; preferred but not required.
• Previous teller experience; preferred but not required.
• One year of customer service experience preferred.

Responsibilities

• Deliver a high level of personal service and an excellent experience to current and potential Members.
• Educate Members about the credit union’s products and services.
• Perform essential Member Care Representative I job functions and develop basic teller skills.
• Work with Members and teammates to meet and exceed individual and Credit Union goals.
• Follow credit union policies and procedures.
• Travel occasionally to and from the corporate office and provide coverage for other branches when required.

Benefits

• Medical, dental, and vision plans for employee-only coverage paid 100% by LBS.
• 12 paid holidays, three weeks of paid time off, and sick time.
• Defined benefit pension plan.
• 401(k) and Roth(k) retirement plans.
• Life, AD&D, and long-term disability insurance.
• Critical illness, accident, and hospital indemnity insurance.
• Educational reimbursement.
• Paid volunteer hours.
• Loan discounts and free branch services.
• Discounts on entertainment, movie tickets, travel, car rentals, and more.
• Wellness benefits beginning the first day of the month following 30 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED