Member Care Representative I
About The Position
The Member Care Representative I (MCR I) delivers an excellent experience to current and potential credit union Members through personal service and the FACES signature service: Friendly, Accurate, Courteous = Excellent Service. This entry-level financial services role is intended for an employee who is learning and developing the basic tasks of a teller. The MCR I educates Members about the credit union’s products and services and works with Members and teammates to meet and exceed individual and Credit Union goals. The role requires strong ethics, sound judgment, attention to detail, and adherence to credit union policies and procedures. Occasional business travel to and from the corporate office and coverage at other branches may be required. The position is scheduled for 40 hours weekly: Monday through Friday, 9:15 AM to 6:15 PM, and Saturday, 8:30 AM to 2:30 PM. The expected salary range is $19.75–$21.25; actual pay depends on qualifications and other job-related factors. Candidates who receive and authorize an offer-stage background investigation will be subject to employment verification, credit, criminal records, Social Security, and governmental registries searches. Candidates must also be eligible for fidelity bonding.
Requirements
- Excellent listening and communication skills.
- Demonstrated outstanding customer service skills.
- Ability to work in a fast-paced team environment.
- Previous experience providing product recommendations and referrals.
- Ability to handle multiple priorities simultaneously with a calm, friendly demeanor.
- Detail orientation.
- Proven ability to consistently report to work on time as scheduled.
- Consistently demonstrate a professional manner and attire.
- Ability to learn new systems, policies, and processes quickly.
- Working knowledge of Microsoft Office products.
- High school diploma or equivalent.
- Previous cash-handling and cash-drawer-balancing experience is preferred but not required.
- Previous teller experience is preferred but not required.
- One year of customer service experience is preferred.
Nice To Haves
- Previous cash-handling and cash-drawer-balancing experience.
- Previous teller experience.
- One year of customer service experience.
Responsibilities
- Deliver an excellent Member experience to current and potential Members through the FACES service approach.
- Educate Members about the credit union’s products and services.
- Perform the essential job functions described in the MCR I Job Functions and Responsibilities.
- Work with Members and teammates to meet and exceed individual and Credit Union goals.
- Follow credit union policies and procedures.
- Provide occasional coverage for other branches and travel to and from the corporate office as required.
Benefits
- Medical, dental, and vision plans with employee-only premiums paid by LBS.
- 12 paid holidays, three weeks of PTO, and sick time.
- Defined benefit pension plan.
- 401(k) and Roth(k) retirement plans.
- Life, AD&D, and LTD insurance.
- Critical illness, accident, and hospital indemnity insurance.
- Educational reimbursement.
- Paid volunteer hours.
- Loan discounts and free branch services.
- Discounts on entertainment, movie tickets, travel, car rentals, and more.
- Wellness benefits beginning on the first day of the month following 30 days of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
