Member Care Representative I

LBS Financial Credit Union • Lakewood, CA

1d

About The Position

The Member Care Representative I delivers an excellent experience to current and potential credit union Members, providing a high level of personal service through the FACES signature service: Friendly, Accurate, Courteous = Excellent Service. This role is designed for someone entering the financial services industry and learning and developing the basic tasks of a teller.

The representative educates Members about the credit union’s products and services and works with Members and teammates to meet and exceed individual and Credit Union goals. The position requires ethical judgment, attention to detail, adherence to credit union policies and procedures, and the ability to thrive in a fast-paced environment. Occasional business travel to and from the corporate office and coverage at other branches may be required.

The position is scheduled for 40 hours weekly, Monday through Friday from 9:15 AM to 6:15 PM and Saturday from 8:30 AM to 2:30 PM. The expected salary range is $19.75–$21.25. Actual pay depends on qualifications and other job-related factors. External candidates who receive and authorize an offer may undergo background investigations, and candidates must be eligible for a fidelity bond.

Requirements

• High school diploma or equivalent.
• Excellent listening and communication skills.
• Demonstrated outstanding customer service skills.
• Ability to work in a fast-paced team environment.
• Previous experience providing product recommendations and referrals.
• Ability to handle multiple priorities simultaneously while maintaining a calm, friendly demeanor.
• Detail orientation.
• Proven ability to report to work consistently, on time, and as scheduled.
• Consistently demonstrate a professional manner and attire.
• Ability to learn new systems, policies, and processes quickly.
• Working knowledge of Microsoft Office products.

Nice To Haves

• One year of customer service experience preferred.
• Previous experience with cash handling and balancing a cash drawer preferred, but not required.
• Previous teller experience preferred, but not required.

Responsibilities

• Deliver an excellent Member experience to current and potential Members through the FACES service approach.
• Educate Members about the credit union’s products and services.
• Work with Members and teammates to meet and exceed individual and Credit Union goals.
• Learn and develop the basic job tasks of a teller.
• Follow credit union policies and procedures.
• Travel occasionally to and from the corporate office and provide coverage for other branches as needed.

Benefits

• Medical, dental, and vision; employee-only plans paid 100% by LBS.
• 12 paid holidays, three weeks of paid time off, and sick time.
• Defined benefit pension plan.
• 401(k) and Roth(k) retirement plans.
• Life, AD&D, and LTD insurance.
• Critical illness, accident, and hospital indemnity insurance.
• Educational reimbursement.
• Paid volunteer hours.
• Loan discounts and free branch services.
• Discounts on entertainment, movie tickets, travel, car rentals, and more.
• Wellness benefits beginning the first of the month following 30 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED