Member Care Representative I

LBS Financial Credit Union•Lakewood, CA

1d•$20 - $21

About The Position

The Member Care Representative I (MCR I) delivers an excellent experience to current and potential credit union Members through a high level of personal service and the credit union’s FACES signature service: Friendly, Accurate, Courteous = Excellent Service. This entry-level financial services role is intended for an employee who is learning and developing the basic tasks of a teller. The MCR I educates Members about credit union products and services and works with Members and teammates to meet and exceed individual and Credit Union goals. The role requires sound ethics, good judgment, attention to policy and procedure, and comfort working in a fast-paced environment while delivering quality customer service. Occasional business travel to and from the corporate office and coverage at other branches may be required. The position is scheduled for 40 hours weekly: Monday through Friday, 9:15 AM–6:15 PM, and Saturday, 8:30 AM–2:30 PM.

Requirements

High school diploma or equivalent.
Excellent listening and communication skills.
Demonstrated outstanding customer service skills.
Ability to work in a fast-paced team environment.
Previous experience providing product recommendations and referrals.
Ability to handle multiple priorities simultaneously with a calm, friendly demeanor.
Demonstrated attention to detail.
Ability to consistently report to work on time as scheduled.
Professional manner and attire.
Ability to learn new systems, policies, and processes quickly.
Working knowledge of Microsoft Office products.
High level of ethics, good judgment, and common sense.

Nice To Haves

Previous experience handling cash and balancing a cash drawer; preferred but not required.
Previous teller experience; preferred but not required.
One year of customer service experience preferred.

Responsibilities

Deliver an excellent Member experience to current and potential Members using FACES signature service.
Educate Members about a variety of credit union products and services.
Work with Members and teammates to meet and exceed individual and Credit Union goals.
Perform essential job functions described in the MCR I Job Functions and Responsibilities.
Travel occasionally to and from the corporate office and provide coverage for other branches when required.
Follow credit union policies and procedures.

Benefits

Medical, dental, and vision plans for employee-only coverage paid 100% by LBS.
12 paid holidays, three weeks of paid time off, and sick time.
Defined benefit pension plan.
401(k) and Roth(k) retirement plans.
Life, AD&D, and LTD insurance.
Critical illness, accident insurance, and hospital indemnity coverage.
Educational reimbursement.
Paid volunteer hours.
Loan discounts and free branch services.
Discounts on entertainment, movie tickets, travel, car rentals, and more.
Wellness benefits begin on the first day of the month following 30 days of employment.