Member Care Coordinator

KidzCare•Fayetteville, NC

2d•Remote

About The Position

Position Summary We are seeking a Member Care Coordinator to support care management services within a large pediatric practice. This role works closely with nurses, social workers, providers, and families to coordinate care, improve patient outcomes, and ensure seamless access to services across clinical and community settings. This position is primarily remote, with occasional in-person meetings or trainings as needed.

Requirements

Experience in care coordination, case management, healthcare, or similar healthcare role
Excellent organizational, communication, and problem-solving skills
Ability to manage multiple patients and priorities in a fast-paced environment
Comfortable working independently in a remote environment while maintaining strong team collaboration

Nice To Haves

3+ years of relevant experience in care coordination, case management, or a similar healthcare role (pediatrics strongly preferred)
Demonstrated experience working alongside nurses and/or social workers in a clinical or care management setting
Strong understanding of healthcare systems, referrals, and community resources
Proficiency with electronic medical records (EMR) systems

Responsibilities

Coordinate care plans for pediatric patients with medical, behavioral, and social needs
Collaborate daily with nurses, social workers, and providers to implement and monitor care plans
Serve as a primary point of contact for families, assisting with scheduling, referrals, and follow-up
Track patient progress, document interventions, and maintain accurate records in the EMR and Care Management System
Facilitate communication between internal teams and external providers, specialists, and community resources
Identify gaps in care and escalate concerns to clinical staff as appropriate
Support transitions of care (e.g., hospital discharge, specialty referrals)
Ensure compliance with care management protocols and quality standards